Elina Kyytsönen

• Established strong relationships with key customers, resulting in increased customer loyalty.
• Facilitated successful renewals (95,5) through diligent relationship management and proactive issue resolution.
• Collaborated closely with the sales team by creating easy to close leads for several portfolio products.
• Streamlined the customer onboarding process, creating commitment to product usage and boosting retention rate.
• Efficiently managed escalated cases, ensuring timely and effective resolutions.

• Reduced customer backlog from 7000 tickets to under 100.
• Maintained customer satisfaction with forward-thinking strategies.
• Took care of Key Account Desk customers' various needs together with Sales and Marketing
• Worked closely with Customer Implementation and Product Development -teams

In Customer Success

• Manage after sales and user support via a multitude of channels
• Collaborate with sales partners and work in customer interfaces around the world.
• Create content packages for different user groups
• Responsible for the quick and smooth implementation of warranty repairs for the devices.

Product Development field

• Deliver customer experience and feature wishes between our developers, contractors and management
• Come up with new features and bring them out to the team
• Stick to the schedule and verify the quality, when new and improved applications are published

• Ensured Customer Success by organizing, planning and performing trainings and demos.
• Tailored and localised the product content for different user groups to match their specific needs.
• Coordinated pilot projects.
• Solved support tickets.
• Worked in the customer interface.
• Made plans to increase customer satisfaction.
• Coordinated flights, hotel accommodations and other coordinative tasks.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.

• Created and sold comprehensive and functional kitchen designs based on customer preferences and budgets. Managed delivery and installation and solved issues that arose

• Performed billing, collection and reporting functions for Digital Business management consultancy business serving Finnish software companies

• Solved peoples mobility needs by suggesting necessary mobility aids and other solutions fitting their disabilities. Made home visits and also served customers in hospital premises

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Took responsibility of stand-in for Store Manager over holidays and absences