Elina Terho
Jyvaskyla
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Skilled nursing professional with more than 5 years of experience and passion for providing highest quality of behavioral and medical care. Compassionate and empathetic advocate for patients and families. Skillfully assesses health status, develops diagnoses and manages care for patients with acute and chronic concerns. Experienced in structured and unstructured environments, smoothly coordinating multiple activities and competing priorities.
Overview
15
15
years of professional experience
Work History
Head of the Hospital Department
Hospital District of Central Finland
07.2023 - Current
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Head of the Healthcare Unit
Attendo
04.2020 - 07.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Registered Nurse
City of Jyväskylä
01.2019 - 04.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
VIP Cabin Assistant and Instructor
Airfix Aviation Oy
07.2010 - 11.2015
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Responded to passenger emergencies to provide first aid.
- Responsible for providing unparalleled service to company's most important clients
- Maintain the highest level of customer service
Chief of Cabin
Finncomm Airlines
05.2008 - 07.2010
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Education
Bachelor of Science - Mathematics
The University of Eastern Finland
JoensuuNo Degree - Commercial Pilot's Degree
Euro American School of Aviation
Ormond Beach, FloridaMaster of Science - Management And Leadership Skills
University of Applied Sciences, Kaakkois-Suomi
Savonlinna-Mikkeli (online)09.2023
Bachelor of Science - Healthcare And Nursing
University of Applied Sciences, Jyväskyä
Jyväskylä12.2018
High School Diploma -
Lyseo Highschool
Hämeenlinna12.2006
Skills
- Department Head
- Answering Research Questions
- Rules and Regulations
- Scheduling and Coordinating
- Supervisor
- Supervisory Abilities
- Personnel Management
- Patient Management
- Healthcare Personnel Supervision
- Aviation
- Patient Admission
- Nursing Staff Leadership
Languages
Finnish
Native language
English
Proficient
C2
Swedish
Upper intermediate
B2
Timeline
Head of the Hospital Department
Hospital District of Central Finland
07.2023 - Current
Head of the Healthcare Unit
Attendo
04.2020 - 07.2023
Registered Nurse
City of Jyväskylä
01.2019 - 04.2020
VIP Cabin Assistant and Instructor
Airfix Aviation Oy
07.2010 - 11.2015
Chief of Cabin
Finncomm Airlines
05.2008 - 07.2010
Bachelor of Science - Mathematics
The University of Eastern Finland
No Degree - Commercial Pilot's Degree
Euro American School of Aviation
Master of Science - Management And Leadership Skills
University of Applied Sciences, Kaakkois-Suomi
Bachelor of Science - Healthcare And Nursing
University of Applied Sciences, Jyväskyä
High School Diploma -
Lyseo Highschool
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