Elisa Di Padova
Campi Bisenzio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Back Office
Hexagon Manufacturing Intelligence S.r.l.
Florence, Italy
10.2015 - Current
- Orders Processing
- Ensured accuracy of purchase orders by thoroughly reviewing documentation before submission.
- Supported sales team in the quoting process
- Costumers' licenses management
- Assisted in maintaining accurate customer records, ensuring up-to-date information for future reference.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Sales Back Office
Esaote Spa
Firenze
05.2011 - 10.2014
- Order Processing
- Increased sales efficiency by streamlining back office processes and implementing new software tools.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Assisted in maintaining accurate customer records, ensuring up-to-date information for future reference.
- Facilitated smooth communication between sales team, warehouse, and shipping departments, ensuring timely delivery of products to customers.
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
Executive Assistant
Ianua Spa
Sesto Fiorentino, Italy
02.2009 - 11.2010
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Sales Back Office Assistant
Florsheim Shoes Europe S.r.l.
Calenzano, Firenze
11.2007 - 11.2008
- Orders Processing
- Assisted in maintaining accurate customer records, ensuring up-to-date information for future reference.
- Ensured accuracy of invoices and purchase orders by thoroughly reviewing documentation before submission.
Receptionist
Hotel Lorenzo il Magnifico
Firenze
04.2004 - 10.2007
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
Degree in Foreign Languages and Literature - German And English Languages and Literatures
Università Degli Studi Di Firenze
Florence07.2007
Ruprecht- Karls Universität Heidelberg- Germany
Heidelberg08.2002
High School Diploma -
Liceo Scientifico Niccolò Coperinico
Prato07.1999
Skills
- Microsoft Office
- 1SFDC and 1CPQ
- Organizational Skills
- Customer Service
personal information
- Date of Birth: 05/09/1980
- Gender: F
- Nationality: Italiana
Languages
English
Upper intermediate (B2)
German
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Sales Back Office
Hexagon Manufacturing Intelligence S.r.l.
10.2015 - Current
Sales Back Office
Esaote Spa
05.2011 - 10.2014
Executive Assistant
Ianua Spa
02.2009 - 11.2010
Sales Back Office Assistant
Florsheim Shoes Europe S.r.l.
11.2007 - 11.2008
Receptionist
Hotel Lorenzo il Magnifico
04.2004 - 10.2007
Degree in Foreign Languages and Literature - German And English Languages and Literatures
Università Degli Studi Di Firenze
Ruprecht- Karls Universität Heidelberg- Germany
High School Diploma -
Liceo Scientifico Niccolò Coperinico