Ella Tuominen
Helsinki
Summary
Results-driven Sales & Customer Care Specialist with 7 years of experience in delivering exceptional customer service and consistently achieving sales targets. Skilled in building and maintaining strong client relationships, providing tailored solutions, and resolving complex customer issues. Proven ability to collaborate across departments to ensure seamless service delivery, enhance customer satisfaction, and foster long-term business partnerships. Strong communication, problem-solving, and negotiation skills, with a passion for helping clients and driving business growth.
Overview
8
8
years of professional experience
Work History
Sales & Customer Care Representative
Forenom Oy
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Hiisi Experience Group Oy
04.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Person
Dressmann AS
04.2017 - 04.2018
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Master of Science - Marketing
Aalto University
Helsinki, Finland04-2025
Bachelor of Science - Business
University of Oulu
Oulu, Finland05-2022
Skills
- Customer Service
- Sales process
- Customer Relationship Management
- Customer Engagement
- CRM Software
- Contract negotiation expertise
- Microsoft Office
- Billing Adjustments and Refunds
Hobbies
Tennis, dancing, snowboarding
Languages
Finnish
Native language
English
Advanced
C1
Swedish
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementSoftware
Microsoft Office Suit
Salesforce
Google Workspace
Slack
Timeline
Sales & Customer Care Representative
Forenom Oy
09.2020 - Current
Customer Service Representative
Hiisi Experience Group Oy
04.2018 - 07.2020
Sales Person
Dressmann AS
04.2017 - 04.2018
Master of Science - Marketing
Aalto University
Bachelor of Science - Business
University of Oulu
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