Elma Niemela
Tampere,19
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Diligent Medical Assistant with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Waitress
Lapland Safari/Lapland Hotels Reikonlinna
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Medical Assistant
Stanford Health Care, ENT
10.2020 - 08.2023
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Trumbull Memorial Hospital
03.2015 - 04.2020
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Akron Children's Hospital
01.2014 - 05.2015
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Family Urgent Care
03.2013 - 02.2014
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Waitress
Jade Garden Restaurant
09.2009 - 10.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
O' Charley's
04.2007 - 09.2010
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Medical Assistant
Fortis College
Foley, Alabama07-2013
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- Alcohol Pass
- Hygiene Passport
- First Aid Certification
- Medical Assistant Diploma
Timeline
Waitress
Lapland Safari/Lapland Hotels Reikonlinna
11.2024 - Current
Medical Assistant
Stanford Health Care, ENT
10.2020 - 08.2023
Medical Assistant
Trumbull Memorial Hospital
03.2015 - 04.2020
Medical Assistant
Akron Children's Hospital
01.2014 - 05.2015
Medical Assistant
Family Urgent Care
03.2013 - 02.2014
Waitress
Jade Garden Restaurant
09.2009 - 10.2011
Waitress
O' Charley's
04.2007 - 09.2010
- Alcohol Pass
- Hygiene Passport
- First Aid Certification
- Medical Assistant Diploma
Medical Assistant
Fortis College
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