Emilia Marttila
Helsinki
Summary
A highly adaptable and results-oriented hospitality professional with a strong background in business development, operational management, and customer experience enhancement. I have been involved in launching and leading new businesses and am currently part of the operational leadership team at a hotel. My strengths include project management, revenue management, team leadership, strategic planning, business development and customer service.
Overview
21
21
years of professional experience
Work History
Head of Spa
The Hotel Maria
09.2023 - Current
- Responsible for the daily operational management of the Spa department, including customer service development, staff leadership, and quality control.
- Lead and support the team in daily operations, ensuring high customer satisfaction and smooth processes.
- Develop and implement strategies to enhance customer experience and improve operational efficiency.
- Participate in budgeting and forecasting, monitoring operational financial performance.
Head of Spa
SC Hotels Operation Oy / The Hotel Maria
01.2023 - 08.2023
- Played a key role in launching and developing a new business and concept, involving project management, operational planning and brand development.
- Worked as a part of operational management and various stakeholders to ensure the smooth startup and effective operation of the business.
- Coordinated the recruitment, training, and development of staff to align with company standards and objectives.
- Responsible for planning and executing customer experience strategies to meet industry standards and customer satisfaction.
Entrenepreur
Lindo Lifestyle
04.2009 - 08.2023
- Founded and managed my own business, focusing on day-to-day operations, customer service, marketing, financial management, and staff leadership in beauty and skincare industry.
- Developed and executed business strategies to ensure high performance and alignment with company values and goals.
- Gained two entrepreneur awards: Kotka Young Entrepreneur of the Year 2014, Provincial Young Entrepreneur of the Year 2015
- Led the team, recruited new employees, trained new professionals in the field and ensured the business operated efficiently and profitably.
Cosmetologist
Helsinki Day Spa
03.2007 - 03.2009
- Provided high-quality beauty and wellness services, developing customer loyalty through exceptional service and results in the first Spa of Helsinki/Finland.
- Managed appointments, customer relationships, and ensured a welcoming environment.
- Participated in training and skill development to stay up to date with industry trends and innovations.
Retail Sales Assistant
Tradeka
06.2004 - 08.2005
- Provided exceptional customer service and product knowledge in a fast-paced retail environment.
- Assisted in inventory management, sales, and marketing efforts to meet store objectives.
- Developed strong communication skills and built lasting relationships with customers.
Education
Recovery Coach
Villa Mandala, Loviisa09-2022
Cosmetologist
Suomen Kosmetologikoulu, Helsinki02-2007
High School Diploma -
Karhulan Lukio
Kotka05-2004
Skills
- Project Management
- Revenue Management
- Team Leadership
- Budgeting & Forecasting
- Customer Experience Enhancement
- Strategic Planning
- Business Development & Entrepreneurship
- Brand Development
- Recruitment & Training
- Operations & Problem-Solving
Languages
English
Full Professional
Finnish
Native or Bilingual
Swedish
Limited Working
Timeline
Head of Spa
The Hotel Maria
09.2023 - Current
Head of Spa
SC Hotels Operation Oy / The Hotel Maria
01.2023 - 08.2023
Entrenepreur
Lindo Lifestyle
04.2009 - 08.2023
Cosmetologist
Helsinki Day Spa
03.2007 - 03.2009
Retail Sales Assistant
Tradeka
06.2004 - 08.2005
Recovery Coach
Cosmetologist
High School Diploma -
Karhulan Lukio
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