Emilia Mattsson

• Boosting client satisfaction by providing personalized travel recommendations based on their preferences and budget.
• Planning, booking and managing travel arrangements by phone and managed approximately 65 incoming calls per day from customers.
• Supporting online sales

• Deepened expertise in business administration
• Monthly bookkeeping, including salary journal entries, loan entries, dividend entries, accruals, depreciation, and VAT calculations in Procountor.
• Responsible for monthly reconciliation of client accounts, making corrections to the accounts, and preparing interim financial statements when necessary.
• Calculating and processing salaries for hourly and monthly employees, as well as holiday pay accruals.
• Used Excel daily in both accounting and payrol.
• Prepared project presentations and reports to assist senior staff.

• Enhanced store sales through effective upselling and cross-selling of optical products and accessories.
• Handled warranty claims professionally, ensuring quick resolution for customer satisfaction purposes.
• Informed clientele about available promotions or discounts regularly, driving additional sales opportunities while enhancing consumer loyalty.
• Billing for corporate clients, placing product orders, and approving purchase invoices.
• Monitoring sales figures in Excel
• Demonstrated exceptional problem-solving abilities by addressing complex optical concerns efficiently while providing appropriate solutions for customer satisfaction.

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
• Streamlined sales processes for improved efficiency and customer satisfaction.
• Coordinating shipments with logistics companies and the warehouse and calculating air and sea ship shipping costs in DVS rate calculator.
• Tracking, tracing and replacing lost shipments with third party carriers such as Posti, DHL, UPS, FedEx and Bring.
• Creating shipments in Unifaun
• Adding products to the system (Visma) and updating product information and prices in various systems.
• Handling customer complaints with suppliers and creating complaints management system in Excel.

• Sales of eyeglasses, eye surgeries, optical lenses, and contact lenses.

• Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
• Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.