Emilia Pinomäki
Tampere
Summary
Customer-oriented professional with a diverse background in customer service, seeking to leverage strong communication and problem-solving skills in a challenging role. Uses independent decision-making skills and judgment to positively impact company success. Outgoing and bubbly personality with the right kind of spark!
Overview
4
4
years of professional experience
Work History
Customer Advisor
Finnpark Oy
02.2024 - 09.2024
- Provided exceptional customer service via phone, text, website chat, and email, handling an average of 90 inquiries daily
- Resolved customer issues promptly and efficiently, maintaining a high level of customer satisfaction
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery
Customer Service
Muumimaailma Oy
06.2023 - 08.2023
- Assisted visitors in the info center, delivering excellent customer service and ensuring a positive experience for all guests
- Developed customer service processes to improve customer satisfaction
- Provided exceptional customer service, addressing concerns promptly and professionally
Au Pair
Family In Sweden
08.2022 - 06.2023
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children
- Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Prepared tasty, healthy meals for children to encourage good eating habits
- Transported children to and from activities using personal or family vehicle
- Implemented daily routine to maintain structure and stability
- Assisted with light housekeeping duties as well as running errands
- Monitored children's play activities to verify safety
Customer Service
K-supermarket Lietori
02.2021 - 07.2022
- Operated as a cashier, stocked products, and delivered exceptional customer service
- Provided outstanding customer service, addressing concerns promptly and professionally
- Assessed and resolved customer service problems and executed solutions
- Maintained exceptional customer service standards throughout every shift
- Welcomed and greeted guests and delivered outstanding customer service
- Provided language translation services for customer service inquiries
Customer Service
Neste Oy
06.2020 - 01.2021
- Managed cashier duties, food preparation, and store maintenance
- Increased repeat business through exceptional customer service during deliveries
- Provided outstanding customer service, addressing concerns promptly and professionally
- Greeted customers warmly to provide exceptional customer service
- Provided exceptional customer service while managing appointment scheduling efficiently
- Maintained exceptional customer service standards throughout every shift
Education
Bachelor of Science - Nursing
Tampereen Ammattikorkeakoulu
Kuntokatu 3, 33520 TampereHigh School Diploma -
Liedon Lukio
Opintie 1, 21420 Lieto06.2022
Skills
- Relationship Building
- Written Communication
- Reliability
- Customer Relations
- Call Center Operations
- Customer service orientation
- Document and Records Management
- Multitasking Abilities
- Adaptability
- Complaint Handling
- Problem-solving abilities
- Technical: microsoft365, ios-operator
Languages
Finnish
Native language
English
Proficient
C2
Swedish
Intermediate
B1
Accomplishments
- Pronssinen Pöpelikkö 2020
- SP Mannerheim-solki II 2021
- Hopeinen Pöpelikkö 2023
- Pattinkikisa 2021 - Project Leader
- Kajo 2022 - International Communicator Manager
- Explo 2023 - Task Manager
AWARDS
PROJECTS
Timeline
Customer Advisor
Finnpark Oy
02.2024 - 09.2024
Customer Service
Muumimaailma Oy
06.2023 - 08.2023
Au Pair
Family In Sweden
08.2022 - 06.2023
Customer Service
K-supermarket Lietori
02.2021 - 07.2022
Customer Service
Neste Oy
06.2020 - 01.2021
Bachelor of Science - Nursing
Tampereen Ammattikorkeakoulu
High School Diploma -
Liedon Lukio
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