Emilia Yliheljo
Tampere
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Shift Manager
Hoplop oy
05.2019 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Waitress
Rönnvikin Muru Oy
05.2022 - 08.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Sappeen rinneravintolat Oy
01.2022 - 04.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Secondary Education Degree - Vocational Qualification in Tourism Industry
Tredu
Lempäälä01.2022
Skills
- Directing Team Members
- Guest Satisfaction
- Interpersonal Skills
- High-Volume Environments
- Safety and Security Enforcement
Languages
Finnish
Native language
English
Proficient
C2
Timeline
Waitress
Rönnvikin Muru Oy
05.2022 - 08.2022
Waitress
Sappeen rinneravintolat Oy
01.2022 - 04.2022
Shift Manager
Hoplop oy
05.2019 - Current
Secondary Education Degree - Vocational Qualification in Tourism Industry
Tredu
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