Summary
Overview
Work History
Education
Skills
Singing
Languages
Timeline
Generic

Emmariina Koskinen

Vantaa

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience

Work History

Cashier

K-Citymarket, Kesko Oy
08.2020 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Opening and closing the store
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Restaurant Server

McDonald´s
05.2020 - 07.2020

My duties included taking orders at the checkout, cleaning the restaurant, customer service, and opening and closing the restaurant.

I kept server areas clean and stocked to increase efficiency while working tables.

  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Waiter

Pizza Hut
10.2019 - 02.2020

My duties included customer service at the checkout were catering and cleaning the restaurant.

  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cashier

Hansafood Oy/ Karkkitori
01.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cleaning the store, placing orders, opening and closing the store independently
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Kindergarten Worker

Finnish American Kindergarten Oy
09.2017 - 09.2017


  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • I took care of the children, guided in lessons, guided play sessions.

Education

High School Diploma -

Lumo´s Highschool
Vantaa
12.2021

Skills

  • Social Perception
  • Service Minded
  • Cash Register Systems
  • Work Task Prioritization
  • Conflict Resolution
  • Credit and Cash Transactions
  • Customer Service Excellence

Singing

 
I have sung for many years at a music college when I was young and continued my hobby, which gave me strong performance experience and strong confidence in what I do. 

Languages

Finnish
Native language
English
Proficient
C2
Swedish
Intermediate
B1

Timeline

Cashier

K-Citymarket, Kesko Oy
08.2020 - 06.2023

Restaurant Server

McDonald´s
05.2020 - 07.2020

Restaurant Waiter

Pizza Hut
10.2019 - 02.2020

Cashier

Hansafood Oy/ Karkkitori
01.2018 - 08.2018

Kindergarten Worker

Finnish American Kindergarten Oy
09.2017 - 09.2017

High School Diploma -

Lumo´s Highschool
Emmariina Koskinen