Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Enrique Marín

Helsinki

Summary

Passionate Operations Leader with a talent for streamlining processes and driving efficiency. With over 7 years of experience in logistics, energy, and customer-centric sectors, I specialize in using data-driven insights and automation to help businesses grow and uncover new opportunities. Skilled in scaling operations, optimizing workflows, and leading cross-functional teams to deliver measurable results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fulfillment Lead

Valpas
11.2022 - Current
  • Spearhead end-to-end operations for a growing hospitality startup, scaling customer installations from 50 to over 300 partners and deploying systems in 10,000+ rooms
  • Developed and automated key processes, including inventory tracking, fulfillment pipeline management and goal monitoring, reducing order errors
  • Bridged sales and product teams, delivering actionable insights to refine processes and enhance customer satisfaction
  • Hire, onboard, and manage the installation crew of freelancers, ensuring smooth and efficient project execution
  • Optimized logistics and supply chain by improving stock visibility across China, Latvia, and Finland, reducing supply chain delays
  • Developed a comprehensive installation manual to streamline setup, enabling installers to work more efficiently and onboard seamlessly with the product.
  • Foster a growth-oriented team culture, promoting continuous improvement and high-quality results

Order Fulfillment Specialist

Valpas
10.2021 - 11.2022
  • Led end-to-end ordering, installation, and onboarding processes for partner hotels.
  • Improved supply chain coordination, reducing delays and increasing operational efficiency.
  • Conducted onboarding sessions for new hires, ensuring smooth integration and knowledge transfer.

Logistics Supervisor / Duty Manager

Strawberry Tours
01.2019 - 02.2020
  • Led daily logistics operations across 11 countries while managing a team of 70+ employees
  • Drove data-driven process improvements that doubled city coverage from 10 to 20 within one year while increasing productivity
  • Maintained high customer satisfaction through effective leadership and strategic problem-solving

Customer Success Manager

AT&T
07.2018 - 12.2018
  • Managed complex customer inquiries and technical issues across wireless, internet, and television services
  • Demonstrated strong problem-solving abilities through effective issue resolution and proactive customer engagement
  • Built strong relationships with cross-functional teams to ensure seamless customer experience delivery

PV Designer

Enrique Marín 1Tesla
01.2018 - 07.2018
  • Designed and delivered hundreds of solar PV systems, ensuring compliance and efficiency.
  • Streamlined workflows through analytical resource allocation, ensuring to adhere to project timelines.

Supply and Warehouse Manager

DAEMAC
Puebla
01.2017 - 12.2017
  • I oversaw price quotations and purchase orders to ensure timely material supply, negotiating with suppliers and coordinating deliveries. Additionally, I managed documentation, developed databases, and optimized inventory practices to reduce expenses.
    - Managed price quotations and purchase orders for timely material supply.
    -Negotiated with suppliers and coordinated deliveries.
    -Maintained accurate documentation and prepared reports.
    -Developed databases and established material request guidelines.
    -Optimized inventory practices to reduce expenses.

Education

Current Studies - Data Science

12.2025

BSc - Biotechnology Engineering

UPAEP

Skills

  • Operations Strategy & Execution
  • Process Automation & AI Integration
  • Supply Chain & Logistics Optimization
  • Data-Driven Decision Making & KPI Management
  • Budgeting & Resource Allocation
  • Scaling Business Operations (Startup to Growth Stage)
  • Cross-Functional Leadership (Sales, Product, Logistics)
  • Customer Experience & Success Management
  • International Project Management

Certification

  • Agile Foundations Certification, 01/01/24
  • B1 Certification in Finnish Language (Salpaus), 01/01/20
  • Current Studies in Data Science, 01/01/25

Languages

Spanish
First Language
English
Proficient (C2)
C2
Finnish
Upper Intermediate (B2)
B2

Timeline

Fulfillment Lead

Valpas
11.2022 - Current

Order Fulfillment Specialist

Valpas
10.2021 - 11.2022

Logistics Supervisor / Duty Manager

Strawberry Tours
01.2019 - 02.2020

Customer Success Manager

AT&T
07.2018 - 12.2018

PV Designer

Enrique Marín 1Tesla
01.2018 - 07.2018

Supply and Warehouse Manager

DAEMAC
01.2017 - 12.2017

Current Studies - Data Science

BSc - Biotechnology Engineering

UPAEP

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