Enrique Marín
Helsinki
Summary
Passionate Operations Leader with a talent for streamlining processes and driving efficiency. With over 7 years of experience in logistics, energy, and customer-centric sectors, I specialize in using data-driven insights and automation to help businesses grow and uncover new opportunities. Skilled in scaling operations, optimizing workflows, and leading cross-functional teams to deliver measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fulfillment Lead
Valpas
11.2022 - Current
- Spearhead end-to-end operations for a growing hospitality startup, scaling customer installations from 50 to over 300 partners and deploying systems in 10,000+ rooms
- Developed and automated key processes, including inventory tracking, fulfillment pipeline management and goal monitoring, reducing order errors
- Bridged sales and product teams, delivering actionable insights to refine processes and enhance customer satisfaction
- Hire, onboard, and manage the installation crew of freelancers, ensuring smooth and efficient project execution
- Optimized logistics and supply chain by improving stock visibility across China, Latvia, and Finland, reducing supply chain delays
- Developed a comprehensive installation manual to streamline setup, enabling installers to work more efficiently and onboard seamlessly with the product.
- Foster a growth-oriented team culture, promoting continuous improvement and high-quality results
Order Fulfillment Specialist
Valpas
10.2021 - 11.2022
- Led end-to-end ordering, installation, and onboarding processes for partner hotels.
- Improved supply chain coordination, reducing delays and increasing operational efficiency.
- Conducted onboarding sessions for new hires, ensuring smooth integration and knowledge transfer.
Logistics Supervisor / Duty Manager
Strawberry Tours
01.2019 - 02.2020
- Led daily logistics operations across 11 countries while managing a team of 70+ employees
- Drove data-driven process improvements that doubled city coverage from 10 to 20 within one year while increasing productivity
- Maintained high customer satisfaction through effective leadership and strategic problem-solving
Customer Success Manager
AT&T
07.2018 - 12.2018
- Managed complex customer inquiries and technical issues across wireless, internet, and television services
- Demonstrated strong problem-solving abilities through effective issue resolution and proactive customer engagement
- Built strong relationships with cross-functional teams to ensure seamless customer experience delivery
PV Designer
Enrique Marín 1Tesla
01.2018 - 07.2018
- Designed and delivered hundreds of solar PV systems, ensuring compliance and efficiency.
- Streamlined workflows through analytical resource allocation, ensuring to adhere to project timelines.
Supply and Warehouse Manager
DAEMAC
Puebla
01.2017 - 12.2017
- I oversaw price quotations and purchase orders to ensure timely material supply, negotiating with suppliers and coordinating deliveries. Additionally, I managed documentation, developed databases, and optimized inventory practices to reduce expenses.
- Managed price quotations and purchase orders for timely material supply.
-Negotiated with suppliers and coordinated deliveries.
-Maintained accurate documentation and prepared reports.
-Developed databases and established material request guidelines.
-Optimized inventory practices to reduce expenses.
Education
Current Studies - Data Science
12.2025
BSc - Biotechnology Engineering
UPAEP
Skills
- Operations Strategy & Execution
- Process Automation & AI Integration
- Supply Chain & Logistics Optimization
- Data-Driven Decision Making & KPI Management
- Budgeting & Resource Allocation
- Scaling Business Operations (Startup to Growth Stage)
- Cross-Functional Leadership (Sales, Product, Logistics)
- Customer Experience & Success Management
- International Project Management
Certification
- Agile Foundations Certification, 01/01/24
- B1 Certification in Finnish Language (Salpaus), 01/01/20
- Current Studies in Data Science, 01/01/25
Languages
Spanish
First Language
English
Proficient (C2)
C2
Finnish
Upper Intermediate (B2)
B2
Timeline
Fulfillment Lead
Valpas
11.2022 - Current
Order Fulfillment Specialist
Valpas
10.2021 - 11.2022
Logistics Supervisor / Duty Manager
Strawberry Tours
01.2019 - 02.2020
Customer Success Manager
AT&T
07.2018 - 12.2018
PV Designer
Enrique Marín 1Tesla
01.2018 - 07.2018
Supply and Warehouse Manager
DAEMAC
01.2017 - 12.2017
Current Studies - Data Science
BSc - Biotechnology Engineering
UPAEP
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