Espen Eugen Ekelund
Helsinki
Summary
I love working with people in any environment. Providing them with services and products and thinking with my colleagues about how to improve our statistics.
I appreciate consistency and clear guidelines at my workplace.
I am loyal to my brand and looking for a stable career with a fair employer. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Overview
4
4
years of professional experience
Work History
Sales Executive
Kamp Collection Hotels
10.2022 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Contributed to team objectives in fast-paced environment.
Hotel Receptionist
Kamp Collection Hotels - St. George
12.2021 - 10.2022
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered customer feedback
- Trained new colleagues to the same position
Bellman
Kamp Collection Hotels - Hotel St. George
03.2019 - 12.2021
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Explained important features of guest rooms to travelers.
- Trained new colleagues to the same position
Education
Bachelor of Hospitality Management - Hospitality Management
Haaga Helia
Helsinki12.2023
Skills
- Client Development
- Quick to learn new IT-systems
- Customer Needs Assessment
- Sales and Marketing
- Goals and Performance
- Employee Guidance
Languages
Finnish
Native language
English
Proficient
C2
Norwegian
Advanced
C1
Swedish
Advanced
C1
Timeline
Sales Executive
Kamp Collection Hotels
10.2022 - Current
Hotel Receptionist
Kamp Collection Hotels - St. George
12.2021 - 10.2022
Bellman
Kamp Collection Hotels - Hotel St. George
03.2019 - 12.2021
Bachelor of Hospitality Management - Hospitality Management
Haaga Helia
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