Fanny Loukiainen
Tampere,Suomi
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service. Organised with expertise in negotiation mastery, technical specifications interpretation, and familiarity with GDPR compliance. Manages high-volume workload with precise attention to detail and stringent time management. Commended for personable and tactful communication.
Overview
3
3
years of professional experience
Work history
Sales and customer service representative
Gigantti Oy Ab
Espoo, Uusimaa
08.2023 - 01.2025
- Assisted customers with inquiries and provided informative product recommendations.
- Resolved customer complaints by actively listening and offering appropriate solutions.
- Collaborated with team members to ensure efficient service and customer satisfaction.
- Learned product features and benefits to effectively promote and sell items.
- Managed daily sales operations to achieve business objectives.
- Collaborated with the team to meet monthly sales targets.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Utilised knowledge of company products and services for increased sales.
Fast food worker
Pizza Hut
Espoo, Uusimaa
11.2021 - 08.2023
- Provided excellent customer service by taking accurate orders and addressing customer queries.
- Operated kitchen equipment efficiently to prepare food items according to established menus.
- Maintained cleanliness and organisation of workstations to ensure compliance with health and safety regulations.
- Assisted in training new staff members on food preparation techniques and customer service protocols.
- Delivered excellent customer service by addressing customer queries promptly.
- Greeted every customer warmly on arrival leading positive first impressions.
Education
Bachelor of Business Administration - Economics
Tampere University of Applied Sciences
Tampere, Pirkanmaa 07.2025 -
Skills
- Negotiation mastery
- Technical specifications interpretation
- Familiarity with gdpr compliance
- Time efficiency
- Resilience under pressure
- Cultural awareness
- Team Leadership
- Emotional intelligence
Languages
English
Advanced (C1)
Finnish
Native
Affiliations
- mathematics
- playing piano
Timeline
Bachelor of Business Administration - Economics
Tampere University of Applied Sciences
07.2025 -
Sales and customer service representative
Gigantti Oy Ab
08.2023 - 01.2025
Fast food worker
Pizza Hut
11.2021 - 08.2023
Similar Profiles
OLIVER SPEEDOLIVER SPEED
Asiakaspalvelija at Gigantti OY ABAsiakaspalvelija at Gigantti OY AB
Thomas PuolamaaThomas Puolamaa
Salesperson at Gigantti OySalesperson at Gigantti Oy
Kimmo PelkonenKimmo Pelkonen
Chief Information Officer, Data Protection Officer at Oy Teboi AbChief Information Officer, Data Protection Officer at Oy Teboi Ab
Estella HatiaEstella Hatia
PHP Web Developer at Jambo Hyvinvointi Ja SiivousPHP Web Developer at Jambo Hyvinvointi Ja Siivous
Aleksandra KiselevaAleksandra Kiseleva
Interpreter Coordinator at Monetra Oulu OyInterpreter Coordinator at Monetra Oulu Oy