Farima Torabi
Helsinki
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hugo Supervisor
Hugo Boss
12.2022 - Current
- Supervised daily operations to ensure adherence to quality standards and operational efficiency.
- Led team training sessions to enhance product knowledge and improve customer service skills.
- Developed performance metrics to assess team productivity and drive continuous improvement initiatives.
- Mentored junior staff, fostering a collaborative environment and promoting professional development.
- Maintaining the Hugo and Boss collections and data reporting.
- Visual merchandising and replenishing.
- Monitored by the key performance indicators.
- Opening, closing the store and doing the EOD report.
- Work with multiple cash register systems.
- Assist the store manager in daily operations in sales area.
- Responsible for CRM data gathering & quality management.
- Responsible for transactions, complaints and return handling.
- Responsible for training the new starters (e.g face to face & online trainings).
Sales Associate / Health and Safety Representative
Hugo Boss
03.2020 - 12.2022
- Drove sales initiatives by providing exceptional customer service and product knowledge.
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Executed visual merchandising strategies to maintain brand standards and attract customers.
- Collaborated with management to identify sales trends and develop targeted promotions.
- Prepare, measure the suits for tailoring services.
- Managing the safety of employees, customers, and stores.
- Safety training for new employees.
- Identify safety gaps and provide solutions to the management team.
Sale Assistance
Koton
01.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Implementing new collections and dressing mannequins commercially.
- Opening and closing the store.
- Delivery management.
Education
BBA - Business Information Technology
LAB University of Applied Sciences
Lahti, Finland12.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Complex Problem-solving
- Attention to detail
- Strategic planning
Websites
Certification
- KPI Manage Commercial Success
- KPI Conversion Rate
- General BIS Navigation
Languages
English
Full Professional
Finnish
Limited Working
Persian/Farsi
Native or Bilingual
Timeline
Hugo Supervisor
Hugo Boss
12.2022 - Current
Sales Associate / Health and Safety Representative
Hugo Boss
03.2020 - 12.2022
Sale Assistance
Koton
01.2016 - 06.2018
BBA - Business Information Technology
LAB University of Applied Sciences