FENIKS SHEHU
Vantaa
Summary
A confident and highly organized business informatics 3rd year student with experience as a market researcher, rapidly assimilating and learning the processes of programming, computer science and solids of business. Having recently enrolled on a professional course HTML, CSS and Javascript for Web development and took part in a guided project, Create your first Python Program, which succeeded in gaining certificate. Well-organized and teamwork abilities to support smooth-running live events.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Inbound Operator
FFIND - Beyond Data, Tirana
06.2021 - Current
- My current job is remote online, working from home part-time meanwhile I am doing my bachelor studies
- 1
- The company I am working in, deal with data collection for quantitative and qualitative market research, which means they conduct interviews using classic methodologies (CATI and CAWI) and innovative methodologies (webcams and smart speakers)
- 2
- From 3 branches – UK, Germany and Italy – they conduct over 1 million interviews per year in over 80 countries, with 750+ telephone operators working remotely around the world, and via our online survey platform
- COURSES
- Entrepreneureship and small business management,
- Regional Directorate of Public Vocational Training
Outbound operator
FastCall
10.2019 - 01.2021
Education
Bachelor of Science - Business Informatics
Agricultural University of Tirana
Albania 09.2019 - 07.2022
Skills
Good Communication Skills
Digital Skills and Knowledge In Programming
Good Command Of Office Suite
Processor, Pdf, Spread Sheet
HTML
Python
Social Media, Blogging
Digital Marketing
Excellent Organizational Skills
Creative And Analytical ThinkingFast Learning
Excellent ListenerStrong Problem Solving And Decision making
Dedicated With Positive AttitudeTeam PlayerAdaptableEnglish
Albanian
French
Italian
Inbound phone call handling
Inbound Customer Service
Timeline
Inbound Operator
FFIND - Beyond Data, Tirana
06.2021 - Current
Outbound operator
FastCall
10.2019 - 01.2021
Bachelor of Science - Business Informatics
Agricultural University of Tirana
09.2019 - 07.2022