Fidelia Agyapong
Praha
Summary
. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
9
9
years of professional experience
Work History
Customer Relationship Officer
Marriot International Hotel
01.2021 - 06.2023
- Provide excellent service to guest and customers
- coordinate the hotels bookings and room management services
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Made customers aware of current and new programs and services.
Front Desk Manager
Hilton Hotel
01.2015 - 04.2021
- Provide excellent service to guests and internal customers at all time.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
Waitress
Clarion Hotel
02.2014 - 12.2014
- Excellent service to guests and internal customers always.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Business Administration - Marketing
University of Ghana
01.2022
Skills
- Time Management
- Multitasking
- Communication (written and verbal)
- Flexibility and Availability
- Patience and Empathy
- Sales proficiency
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Data Entry
Languages
English-Fluent
Personal Information
Nationality: Ghanaian
Training
School of Management and Hospitality, In-Service Training, 08/2022, 05/2023
Timeline
Customer Relationship Officer
Marriot International Hotel
01.2021 - 06.2023
Front Desk Manager
Hilton Hotel
01.2015 - 04.2021
Waitress
Clarion Hotel
02.2014 - 12.2014
Bachelor of Business Administration - Marketing
University of Ghana
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