FRANCO PATIL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at M.M.C Catering Kuwait. Skilled in inventory management and problem-solving, I significantly improved supply chain performance and reduced excess stock levels. My ability to mentor and develop staff, coupled with meticulous attention to detail, has consistently driven positive outcomes and customer loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Clerk
Eataly
11.2020 - 03.2024
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Supported inventory management by accurately receiving and processing shipments.
RECIPE AND INVENTORY CONTROLLER
M.M.C CATERING KUWAIT
12.2017 - 10.2020
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
- Assisted finance department with cost control measures by providing accurate reporting on inventory costs and usage patterns.
- Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
- Performed data entry and completed proper paperwork.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Receiver
M.H. Alshaya Co. W.L.L
08.2008 - 11.2017
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Trained new employees on receiving procedures, improving overall team performance.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
SALES AND TECHINICAL EXECUTIVE
T-Mobile
07.2004 - 02.2008
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Computer Science And Programming
K.H.KABBUR INSTITUTE OF ENGINEERING
DHARWAD-KARNATAKA-INDIA06.2004
Associate of Science - PRE UNIVERSITY FOR SCIENCE STREAM
AIRPORT JUINIOR COLLEGE FOR SCIENCE
MUMBAI- INDIA 05.2000
Skills
Problem-Solving
Attention to Detail
Warehouse Operations
Stacking and Staging
Receiving and Processing Shipments
Inventory Management
Basic Mathematics
Inventory Tracking
Quality Control
Food Preparation
Safe Food Handling
Recipe Adherence
Certification
- APPEARED FOR LEVEL 3 FOOD SAFETY EXAM
- CERTIFIED FOR SERVING 4TH BATTALION 42ND FIELD ARTILLERY UNITED STATES REGIMENT BASED IN KUWAIT
- CERTIFICATE FOR COMPLETION OF ALFORNO TRAINING ACADEMIA TRAINING PROGRAMM
- AWARDED STAR OF THE MONTH
- CERTIFIED FOR PROGRAMMING IN VISUAL BASIC AND APPLICATIONS
MUSIC AND TRAVELLING
LOVE TO LISTEN TO COUNTRY MUSIC
JOHN DENVER,LEO SAYER, BONEY-M,BOBBY MCFERRIN ARE MY PREFFERED CHOICE AND MANY MORE
TRAVELLING IS ANOTHER PASSION AS IT MAKES ME MORE INFORMATIVE ABOUT CULTURE,TRADITION,FOOD AND DIVERSITY IN NATURE
Additional Information
OPENING TEAM FOR RESTAURANT CHEESECAKE FACTORY IN AVENUES MALL, KUWAIT
OPENING AND SUPPORTIVE TEAM FOR OPENING SHAKE SHACK A BURGER OUTLET IN AVENUES MALL, KUWAIT
SUPPORT AND TRAINING FOR OPENING STORE FOR EATALY IN QATAR
Languages
Hindi
Native language
English
Upper intermediate
B2
Arabic
Beginner
A1
Finnish
Beginner
A1
Timeline
Store Clerk
Eataly
11.2020 - 03.2024
RECIPE AND INVENTORY CONTROLLER
M.M.C CATERING KUWAIT
12.2017 - 10.2020
Receiver
M.H. Alshaya Co. W.L.L
08.2008 - 11.2017
SALES AND TECHINICAL EXECUTIVE
T-Mobile
07.2004 - 02.2008
Associate of Applied Science - Computer Science And Programming
K.H.KABBUR INSTITUTE OF ENGINEERING
Associate of Science - PRE UNIVERSITY FOR SCIENCE STREAM
AIRPORT JUINIOR COLLEGE FOR SCIENCE
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