África Ceballos Fron
Espoo
Summary
Resourceful and adaptable recent Psychology and Criminology university graduate. Aim to pursue a career in the research of mental health, however gained experience in other fields; education, administration and hospitality, while continuing with studies. Remarkable interpersonal and communication skills, as well as a successful background in both team and independent working. Originally from Spain, spent one academic year in the US and 4 in the UK completing higher education studies.
Overview
7
7
years of professional experience
Work History
Marketing and Administration (Part-time)
Gumbudii Ltd.
02.2024 - Current
- Led marketing initiatives at Gumbudii Ltd., enhancing brand visibility and customer engagement.
- Managed administrative functions, ensuring efficient office operations and streamlined processes.
- Conducted market research to identify new opportunities and inform marketing strategies.
- Provided exceptional support to senior management, contributing to the overall success of the company.
- Developed and honed IT and organizational skills, enhancing the ability to manage complex tasks and projects effectively.
Assistant to General Manager (Full-time)
Bistrot Pierre
03.2024 - 09.2024
- Assisted the General Manager in overseeing daily operations at Bistrot Pierre, ensuring smooth and efficient service delivery.
- Coordinated with various departments to streamline processes and enhance overall operational efficiency.
- Supported the management team in implementing strategic initiatives to improve customer satisfaction and retention.
- Managed scheduling and staff assignments, optimizing workforce productivity and coverage.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Contributed to financial planning and budgeting efforts, helping to maintain cost-effective operations.
- Facilitated communication between management and staff, promoting a positive and collaborative work environment.
- Played a key role in problem-solving and conflict resolution, maintaining a harmonious workplace.
Front Of House Staff (Full-time)
Bistrot Pierre
09.2022 - 03.2024
- Delivered exceptional customer service as a Front of House Staff member at Bistrot Pierre, ensuring a welcoming and enjoyable dining experience for all guests.
- Efficiently managed reservations and seating arrangements, optimizing table turnover and enhancing customer satisfaction.
- Collaborated with kitchen and bar staff to ensure timely and accurate delivery of orders, maintaining high service standards.
- Assisted in training new staff members, promoting a cohesive and efficient team environment.
- Handled customer inquiries and resolved complaints promptly, contributing to a positive restaurant reputation.
- Maintained cleanliness and organization of the dining area, adhering to health and safety regulations.
- Consistently received positive feedback from customers and management for professionalism and dedication to service excellence.
- Gained promotion to Assistant to General Manager by improving my skill set and regularly taking initiative.
Administrative and Secretary (Part-time)
Lawyer's Firm
11.2019 - 03.2020
- Efficiently managed administrative tasks and provided secretarial support in a busy lawyer's firm.
- Coordinated schedules and appointments, ensuring seamless daily operations and time management.
- Assisted in the preparation and organization of legal documents, maintaining accuracy and confidentiality.
- Facilitated communication between clients and legal staff, enhancing client relations and service delivery.
English and Spanish Tutor
Self-employeed
08.2017 - 07.2019
- Provided personalized English and Spanish tutoring services as a self-employed educator, catering to diverse learning needs.
- Developed customized lesson plans to enhance language proficiency and meet individual student goals.
- Utilized engaging teaching methods to improve student comprehension and retention of language concepts.
- Conducted one-on-one and group sessions, adapting teaching styles to suit various learning preferences.
- Assisted students in achieving significant improvements in language skills, evidenced by higher test scores and increased confidence.
- Maintained a flexible schedule to accommodate students' availability, ensuring consistent progress and satisfaction.
- Offered additional resources and support to reinforce learning outside of tutoring sessions.
- Cultivated a positive and encouraging learning environment, fostering student motivation and enthusiasm for language acquisition.
Education
Bachelor of Arts - Psychology And Criminology Hons
Coventry University
Coventry, UK06.2023
High School Diploma -
I.E.S Albalat
Spain06.2019
High School Diploma -
Centre For Creative Arts
Chattanooga, USA06.2018
Skills
- Time Management
- Verbal and written communication
- Staff Training and Development
- Strategic Planning
- Marketing
- Business Development
- Customer Service
- Patience and Empathy
- Homework Assistance
- Child Development
Languages
Spanish
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Assistant to General Manager (Full-time)
Bistrot Pierre
03.2024 - 09.2024
Marketing and Administration (Part-time)
Gumbudii Ltd.
02.2024 - Current
Front Of House Staff (Full-time)
Bistrot Pierre
09.2022 - 03.2024
Administrative and Secretary (Part-time)
Lawyer's Firm
11.2019 - 03.2020
English and Spanish Tutor
Self-employeed
08.2017 - 07.2019
Bachelor of Arts - Psychology And Criminology Hons
Coventry University
High School Diploma -
I.E.S Albalat
High School Diploma -
Centre For Creative Arts
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