Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Geoffrey Pororo

Turku

Summary

Strategic leader well adept with the too often misunderstood intersection of design and business innovation. For the last 20 years I have been guiding and directing corporate innovation programmes postured towards delivering effective customer value across products, offerings, channels, and brands. All these effectively building up to a more coordinated and meaningful customer and stakeholder experience.

Overview

16
16
years of professional experience

Work History

Co-founder & Chief Experience Design Lead

Wallow Talent Solutions
Turku, Finland
01.2023 - Current

Wallow is a digital business that uses AI and Machine Learning to provide a trialing ground for skilled migrant talent for companies in the Nordics over once-off innovation sprints, with the relationship transitioning into full-time employment.

Key Achievements for this Role:

  • Developed Service Design concept for the business.
  • Created brand identity strategy and managed its creative execution.
  • Guided front-end development (UX/UI design) of the platform pages.
  • Developed and implemented business plan to secure pre-seed capital funding for the service concept.

Product Strategist

9X Genetics Company
Gaborone
05.2014 - 12.2022

9X Genetics is a breeder of registered pedigree seed-stock cattle including embryos from high performing females and semen from top level genetics breed defining bulls sold to commercial beef cattle producers.

Vital Achievements for this Role:

  • Co-created digital roadmap for the business to diversify its product offering towards online mentoring services for emerging beef cattle producers.
  • Delivered $300 000 in annual revenue from the operation, representing a 15% top-line growth advantage relative to the top three (3) competing breeders.
  • Enabled credit worthiness of 30 emerging farmers through the provision of online training and mentoring services to improve their enterprise productivity levels prior to funding solicitation.

Go-to-Market Advisor

Oko Global (United Kingdom)
Gaborone
02.2019 - 12.2021

Appointed by Oko Global as a Go-to-Market (GTM) Advisor for the establishment of the company’s preventative puncture sealants business in Botswana.

Vital Achievements for this Role:

  • Championed opportunity studies for Oko puncture solutions in Botswana, identified a new niche for cattle trailers, and obtained 60% market share for the segment in just 2 years.
  • Developed Go-to-Market (GTM) plan, growth strategy, and product launch plan for the Botswana market, leading to 10% market penetration during the 1st year of launch.
  • Drove Oko brand for Botswana presence on social media resulting in 1200 followers during the first 4 months of establishment.

Commercial Manager

Gabz FM Radio Station
Gaborone
09.2016 - 11.2018

Gabz FM is an adult contemporary radio station known for its intellectual approach to news and contemporary global issues.

Vital Achievements for this Role:

  • Devised efficient brand governance mechanisms to weave in the brand across key business processes, resulting in 20% increase in marketing effectiveness compared to the previous strategic cycle.
  • Commissioned Customer Relationship Management (CRM) system to accelerate lead conversion rates amounting to 25% jump in monthly sales revenue.
  • Diversified audiences across radio programmes by 15% through a co-created customer feedback loop, managed through Social Media platforms.

Country Head: Brand, Marketing, & Communications

Bayport Botswana
Gaborone
03.2012 - 05.2016

Bayport is a pan-African payroll deduction micro-lender known for its predisposition to responsible lending practices that has seen it increasing its footprint into 11 African and 3 South American countries.

Vital Achievements for this Role:

  • Conceived financial literacy development tools for the business, which resulted in a reduction of 35% in Non-Performing Loans (NPLs) by the end of Year 2 of roll-out.
  • Minimised staff turnover in the telesales divisions by 5% and cost of real estate by 15% through a new office design layout, refurbishment, and fit-out initiative.
  • In liaison with Group Marketing Executive, established “The Bayport Way Customer Service Charter, which resulted in 5% of annual deals coming from non-sales staff.
  • Spearheaded the attainment of customer protection certification from the reputable “Smart Campaign”, endorsing the business’ credentials as a responsible lender which helped attract $5 million in equity funding from private equity investors for the growth of the loan book.
  • Curated design and development of the customer care portal for the business by the IT team resulting in alternative sales from the portal averaging 20% of those from the ground sales teams.
  • Developed and implemented promotional campaigns to increase customer engagement and Top-of-the-Mind Awareness of the new brand.
  • Created and managed content for website, email, social media, and other marketing channels.
  • Managed special projects related to marketing initiatives including their budgeting process and timelines.
  • Reviewed existing campaigns for effectiveness and devised ways to improve them.
  • Generated reports on sales figures, market share analysis, ROI calculations.

Lecturer -Product Design/Innovation

University of Botswana
Gaborone
06.2011 - 02.2012

Vital Achievements for this Role:

  • Delivered lectures to undergraduate classes of varying sizes.
  • Developed syllabi, lesson plans and lecture materials for courses taught.
  • Provided guidance to students on course selection, career planning, and other educational matters.

Brand Marketing Manager

SABMiller Africa
Gaborone
11.2009 - 05.2011

Vital Achievements for this Role:

  • Entrenchment a formalised product development and innovation charter for the company, reducing time to market by 3 months across new product development programmes.
  • Crafted brand strategy, product development and market launch for the new unisex Alcoholic Fruit Beverage – “Core Cider” stealing 6% market share from competition.
  • Championed rebranding of the St Louis Lager based on “Pride in Origins” communication platform, stealing 5% market share from mainstream competitor brand - Windhoek Lager.
  • Accelerated promo rollout by 7 days because of tools of cycle integration and collaboration between Marketing and Sales divisions co-created with key departments.

Business Incubator Manager

Local Enterprise Authority
Gaborone
04.2008 - 10.2009

Vital Achievements for this Role:

  • Attracted during the first year of launch, $300 000 in increased government funding of the business incubator programme through the development of a new brand identity.
  • Increased business incubator entrepreneur recruitment by 12% as yearly average through the development of a business incubation business plan.

Education

Master of Business Administration (MBA) - Service Design

Novia University of Applied Sciences
Turku, Finland
12.2023

MA - Design & Branding Strategy

Brunel University London
London, UK
09.2005

B.Sc. - Industrial Design (New Product Design & Development

University of The Arts
Philadelphia, USA
05.1999

Skills

  • Design Thinking & Co-creation Facilitation
  • Strategic Planning Facilitation
  • Brand Strategy
  • Design Management
  • Product Design & Development
  • Service Design
  • Marketing Optimisation
  • Strategic Partnerships Facilitation
  • Board Reporting
  • Stakeholder Communication
  • Business Development
  • Budget Development
  • Customer Relationship Management (CRM)

Accomplishments

  • Consulting Engagements:
  • Development of Web Strategy for a three-company Helsinki based collaborative developing a medical tourism offering targeted at the Chinese, Healthy Wealthy Finn, and the Luxury Wellbeing segments – (MBA Service Design industry engagement project)

Deliverables:

  • Brainstorming sessions with representatives of the three companies to clarify business goals across their businesses, establishing their Hopes and Fears.
  • Co-creation workshop to develop key features of the webpage based on strategic posture and segmentation strategy of the business.
  • Development of high-level webpage structure with which to brief UX Designer to create a fully functioning website.

Languages

  • English - Native standard
  • Tswana - Mother tongue
  • Finnish - Elementary

Timeline

Co-founder & Chief Experience Design Lead

Wallow Talent Solutions
01.2023 - Current

Go-to-Market Advisor

Oko Global (United Kingdom)
02.2019 - 12.2021

Commercial Manager

Gabz FM Radio Station
09.2016 - 11.2018

Product Strategist

9X Genetics Company
05.2014 - 12.2022

Country Head: Brand, Marketing, & Communications

Bayport Botswana
03.2012 - 05.2016

Lecturer -Product Design/Innovation

University of Botswana
06.2011 - 02.2012

Brand Marketing Manager

SABMiller Africa
11.2009 - 05.2011

Business Incubator Manager

Local Enterprise Authority
04.2008 - 10.2009

Master of Business Administration (MBA) - Service Design

Novia University of Applied Sciences

MA - Design & Branding Strategy

Brunel University London

B.Sc. - Industrial Design (New Product Design & Development

University of The Arts
Geoffrey Pororo