Georgi Yordanov

• Investigated system issues and implemented resolutions to reduce downtime.
• Identified and resolved problems through root cause analysis and research.
• Devise and implement strategies to prevent fraud and minimize financial losses.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Analyze technical data and alerts to detect fraudulent activities like unauthorized account access, multi-accounting, and account sharing.
• Developed a comprehensive understanding of online fraud investigations and the intricate workings of online payments processing systems.
• Achieve and maintain a high rate of accurately identifying and flagging potentially fraudulent activities, contributing to the overall security of the online gaming environment.
• Collaborate cross-functionally to expedite issue resolution and ensure effective communication of tasks, milestones, and deadlines.
• Conduct in-depth data analysis using tools such as Holdem Manager 3, SharkScope, ICMIzer.
• Supervise and mentor junior analysts, ensuring their training and development.
• Building up a new pattern rules for eProtector (poker program).
• Regularly review procedures to maintain their efficacy.
• Offer solutions for escalated matters.

• Money-dumping investigations.
• Monitor player behavior and gameplay data to detect and investigate instances of cheating or unfair play.
• Collaborate with game developers to implement and optimize anti-cheat mechanisms.
• Conduct in-depth data analysis using tools such as Holdem Manager 3, SharkScope, ICMIzer.
• Prepare detailed reports on fraud incidents, including evidence and recommendations for corrective actions.
• Work closely with customer support and legal teams to enforce game rules and policies.
• Stay updated on industry trends and emerging cheating techniques to proactively safeguard game integrity.

• Implement robust fraud detection strategies, leading to a significant decrease in fraudulent activities.
• Monitor real-time gameplay data to identify suspicious patterns and anomalies.
• Conduct in investigations into reported cheating incidents, collect evidence and prepare comprehensive reports.
• Taking actions against:

- BOTs users

- Colluder's

- Multi-accounting

- Account sharing

- Fake documents

- Bonus advantage members

- Financial Fraud

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.