GERRALYN MAE MARAPAO
PorI,Central Finland
Summary
High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Knowledgeable on OSHA regulations and committed to promoting industrial hygiene and environmental health.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Sanitation Inspector IV (Division Supervisor
City Health Office
Valencia, PHILIPPINES
09.2021 - 09.2023
- Prepare annual Project Procurement Management Plan (PPMP) for the Environmental Sanitation and Occupational Division of the City Health Office
- Supervise all Sanitation Inspectors
- Sign and issue Sanitary Permit to all establishment operating within Valencia City
- Sign and issue Health Certificates to all individuals employed within Valencia City
- Monitor all operational Food Establishments
- Read product processing sheets to cross-check records against quality assurance specifications.
- Assessed data and wrote reports to validate deviations from existing standards.
- Used equipment testing methods to verify accuracy of data.
- Controlled industrial hygiene equipment, reducing exposure to environmental contaminants.
- Analysed statistical data to determine and maintain product quality and reliability.
Health Emergency Medical Staff
City Health Office
Valencia, Philippines
11.2017 - 09.2023
- City, Bukidnon Health Care Provider - Health Emergency Medical Staff provide basic life support during emergency provide standard first aid
- Takes vital signs (temperature, pulse, blood pressures, etc.)
- Observing, reporting and documentation of patient's medical history
- Prevented fatal outcome of [Type] incidents by providing life-saving CPR instructions.
- Operated communication equipment, including two-way radios, teletype systems, computers, [Type] and [Type] to enable quick and correct access of information.
- Maintained close contact with field units to monitor effectiveness of response and adjust support resources.
Sanitation Inspector
City Health Office
Valencia, Philippines
04.2004 - 02.2020
- Collect water sample for bacteriological analysis
- Monitor all sanitary facilities within the city of Valencia in aim to declare Zero Open Defecation
- Attend complaints and public hearings
- Inspect all establishments within the city
- Manage all cadaver that died of infectious disease within 12 hours from the time of death in accordance with the provisions of PD 856 (Sanitation Code of the Philippines)
- Paid strict attention to detail to detect discrepancies and non-compliance.
- Conducted rigorous inspections in line with quality management requirements.
- Recorded findings of inspections using established practices.
- Promoted good safety and environmental practices to minimize risk.
Administrative Assistant
City Health Office
Valencia, Bukidnon, Philippines
08.2015 - 02.2020
- Handling office tasks, such as filling, generating reports and presentations, setting up for meetings
- Making travel arrangements providing real-time scheduling support by booking appointments and preventing conflicts
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Greet and assist visitors
- Maintain polite and professional communication anticipate the needs of others in order to ensure their seamless and positive experience.
- Took detailed minutes at meetings following instructions from senior team members.
- Assisted managers in compiling and organising materials for meetings.
- Received, sorted and distributed incoming mail.
- Handled scheduling of meetings and calendar management for senior staff.
- Kept and maintained accurate filing system for preservation of office information.
- Made travel arrangements and booked accommodation for staff members.
- Typed and proofread documents produced by other staff members.
Local Government Unit
Loay
10.2007 - 10.2013
- Barangay Kagawad enact ordinances as maybe necessary to discharged the responsibilities conferred upon it by law or ordinance to promote general welfare of the inhabitants therein assist in the establishment, organization, and promotion of cooperative enterprises that will improve the economic condition and well-being of the residents
Customer Service Representative
Convergys Philippines
Cebu City, Philippines
10.2011 - 01.2013
- Interact with customers to provide answers to queries involving the product provide quality customer service in every call communicate clearly and effectively with customers promote good listening skills maintains customer records by updating account information attracts potential customers by answering product and service questions, suggesting information about other products and services provides product or service information to assist customer in making a decision about what product to buy organize work flow to meet customer deadline process customer orders in a courteous, efficient and timely manner
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
President
Sanguniang Kabataan Federation, Loay
Bohol
01.2005 - 01.2010
- Initiate programs of designed to enhance the social, political, economic, cultural, intellectual, moral, spiritual and physical development of the members creates such bodies and committees as it may be deemed necessary to effectively carry-out its programs and activities consult and coordinates with all youth organizations in the barangay for policy formulation and program implementation
Education
Secondary Education -
Bohol Wisdom School
Philippines 06.1999 - 03.2003
Licensed Practical Nursing -
Bohol Powerhouse Scholastics
2009
ELEMENTARY -
SPPJACMS Elementary School
Philippines 06.1993 - 03.1999
Skills
- Computer Literate (MS Word, Excel)
- Driving
- Typing
- Public Speaking
Languages
English
Upper intermediate
Timeline
Sanitation Inspector IV (Division Supervisor
City Health Office
09.2021 - 09.2023
Health Emergency Medical Staff
City Health Office
11.2017 - 09.2023
Administrative Assistant
City Health Office
08.2015 - 02.2020
Customer Service Representative
Convergys Philippines
10.2011 - 01.2013
Local Government Unit
10.2007 - 10.2013
President
Sanguniang Kabataan Federation, Loay
01.2005 - 01.2010
Sanitation Inspector
City Health Office
04.2004 - 02.2020
Secondary Education -
Bohol Wisdom School
06.1999 - 03.2003
ELEMENTARY -
SPPJACMS Elementary School
06.1993 - 03.1999
Licensed Practical Nursing -
Bohol Powerhouse Scholastics
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