Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Getoar Reka

Rovaniemi

Summary

Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.


Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Duty Manager

Santa Claus Holiday Village OY
11.2024 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Waiter

Santa Claus Holiday Village Oy
11.2023 - 11.2024
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Shift Manager

Ujevara Resort
11.2021 - 07.2023
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Shift Manager

Sport's Bar
01.2018 - 10.2021
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.

Waiter

Ujevara Resort
01.2015 - 09.2017
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.

Waiter

The King's
07.2010 - 12.2014
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Arts -

AAB University
Ferizaj, Kosovo
06-2018

Skills

  • Process updates
  • Job description development
  • Staff training
  • Facilities maintenance
  • Customer communication
  • Attention to detail
  • Team development

Certification

Hygiene Passport

Alcohol Passport

Languages

English
Full Professional
Albanian
Native or Bilingual
German
Elementary

Timeline

Duty Manager

Santa Claus Holiday Village OY
11.2024 - Current

Waiter

Santa Claus Holiday Village Oy
11.2023 - 11.2024

Shift Manager

Ujevara Resort
11.2021 - 07.2023

Shift Manager

Sport's Bar
01.2018 - 10.2021

Waiter

Ujevara Resort
01.2015 - 09.2017

Waiter

The King's
07.2010 - 12.2014

Bachelor of Arts -

AAB University

Similar Profiles

CREATE PROFILE
Getoar Reka