Gihan Galabada
Juustenintie 3 E 056 Helsinki
Summary
Results-driven and highly motivated professional with a proven track record in customer service and parcel delivery. Possessing extensive experience in managing diverse customer interactions and ensuring seamless parcel logistics. Known for exceptional communication skills and a customer-centric approach, consistently exceeding service expectations. Demonstrated ability to thrive in fast-paced environments, handle high volumes of tasks, and meet strict deadlines.
Overview
17
17
years of professional experience
Work History
Parcel Delivery Driver
Pronto Lanka (Pvt) Ltd
03.2011 - 06.2023
- Operated company vehicles responsibly, adhering to all traffic laws and maintaining a clean driving record.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Performed thorough pre-trip inspections to identify potential issues before commencing daily routes.
- Prioritized urgent deliveries according to established guidelines, ensuring critical packages reached recipients promptly.
- Provided exceptional customer service through friendly interactions and prompt resolution of any issues that arose during deliveries.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Supported fellow drivers in case of emergencies or unexpected route changes, fostering teamwork within the department.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
Customer Service Assistant
Sea Shipping Logistics (Pvt) Ltd
06.2006 - 12.2010
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Answered customer questions about product availability and shipment times.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Education
Certified Management Accountant - Accounting And Finance
Institute of Certified Management Accountants
Australia09.2022
Postgraduate Diploma - Commerce
University of Kelaniya
Sri Lanka09.2019
Skills
- Courier Experience
- Cash Handling
- Defensive Driving
- Weather Adaptation
- Efficient Delivery
- Parcel Handling
- Time Management
- Adaptability
- Problem Solving
- Physical Stamina
- Organizational Skills
Additional Information
Language Proficiency - English
Languages
Sinhala
Native language
English
Upper intermediate
B2
Reference
Hasitha Piyatissa
Cleaner / Housekeeper
N-Clean Helsinki
+358413176242
hasithamalaka85@gmail.com
Timeline
Parcel Delivery Driver
Pronto Lanka (Pvt) Ltd
03.2011 - 06.2023
Customer Service Assistant
Sea Shipping Logistics (Pvt) Ltd
06.2006 - 12.2010
Certified Management Accountant - Accounting And Finance
Institute of Certified Management Accountants
Postgraduate Diploma - Commerce
University of Kelaniya
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