Gihan Galabada
Juustenintie 3 E 056 Helsinki
Summary
Results-driven and highly motivated professional with a proven track record in customer service and parcel delivery. Possessing extensive experience in managing diverse customer interactions and ensuring seamless parcel logistics. Known for exceptional communication skills and a customer-centric approach, consistently exceeding service expectations. Demonstrated ability to thrive in fast-paced environments, handle high volumes of tasks, and meet strict deadlines.
Overview
17
17
years of professional experience
Work History
Parcel Delivery Driver
Pronto Lanka (Pvt) Ltd
Narahenpita, Sri Lanka
03.2011 - 06.2023
- Operated company vehicles responsibly, adhering to all traffic laws and maintaining a clean driving record.
- Tracked package status using digital systems, keeping customers informed throughout the delivery process.
- Adhered to company policies regarding confidentiality, protecting sensitive client information during deliveries.
- Performed thorough pre-trip inspections to identify potential issues before commencing daily routes.
- Prioritized urgent deliveries according to established guidelines, ensuring critical packages reached recipients promptly.
- Provided exceptional customer service through friendly interactions and prompt resolution of any issues that arose during deliveries.
- Utilized GPS navigation systems accurately, reducing errors and improving on-time delivery rates.
- Supported fellow drivers in case of emergencies or unexpected route changes, fostering teamwork within the department.
- Assisted in warehouse operations, including sorting and loading parcels for optimized delivery routes.
Customer Service Assistant
Sea Shipping Logistics (Pvt) Ltd
Colombo, Sri Lanka
06.2006 - 12.2010
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Answered customer questions about product availability and shipment times.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
Education
Certified Management Accountant - Accounting And Finance
Institute of Certified Management Accountants
Australia09.2022
Postgraduate Diploma - Commerce
University of Kelaniya
Sri Lanka09.2019
Skills
- Courier Experience
- Cash Handling
- Defensive Driving
- Weather Adaptation
- Efficient Delivery
- Parcel Handling
- Time Management
- Adaptability
- Problem Solving
- Physical Stamina
- Organizational Skills
Additional Information
Language Proficiency - English
Languages
Sinhala
Native language
English
Upper intermediate
B2
Reference
Hasitha Piyatissa
Cleaner / Housekeeper
N-Clean Helsinki
+358413176242
hasithamalaka85@gmail.com
Timeline
Parcel Delivery Driver
Pronto Lanka (Pvt) Ltd
03.2011 - 06.2023
Customer Service Assistant
Sea Shipping Logistics (Pvt) Ltd
06.2006 - 12.2010
Certified Management Accountant - Accounting And Finance
Institute of Certified Management Accountants
Postgraduate Diploma - Commerce
University of Kelaniya