Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Certification
Timeline

Grace Bediako

KERAVA

Summary

A dynamic, smart, self-driven, self-motivated, reliable, responsible and hardworking young woman with a zeal for excellence who can adapt to different conditions with a good team spirit in executing tasks. Passionate about exploring the intersection of technology and business, and using innovative solutions to tackle complex challenges. My diverse personal background has helped me develop a unique perspective and approach to problem-solving. Confident in my skills which will be of great asset to any organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Co-Founder

Stegra/PPP
06.2021 - Current
  • A subcontractor company for PPP Oy we help distribute news, magazines, children's content
  • Our drivers utilize company computer systems to log required data reporting for each shift
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Contacted customers to confirm delivery details and locations.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatch and customers for accurate delivery information.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Established team of motivated and highly skilled employees to help run business.

Lounge Attendant

Joint Billion Finland Oy/Plaza Premium Group
01.2019 - 10.2019


  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Warehouse Worker

Posti Group Oyj/SOL Logistiikkapalvelut Oy You A
07.2019 - 01.2020
  • Postal worker for sorting letters and parcels for Posti Group Oyj.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Facilities Assistant

SOL PALVELUT OY
10.2014 - 01.2019
  • Ensuring that a first-class cleaning service is delivered to all areas of the building (Hotel premises)
  • Reviewing work schedules, ordering of cleaning materials, monitoring of all cleaning activities.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.

Growth Marketing Intern

CROWST OY
11.2015 - 05.2016
  • Collect quantitative and qualitative data for expansion of the company
  • Perform market analysis and research on competition in Africa
  • Support the marketing team in daily administrative tasks
  • Assist in marketing and advertising promotional campaign activities (e.g Social media, direct mail and web)
  • Prepare promotional presentations in the selling of the app
  • Help distribute marketing materials.
  • Collaborated with team members to help expand marketing channels.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
  • Performed office administrative duties to enhance team cohesiveness.
  • Measured and reported results of marketing initiatives.
  • Created customized marketing materials to increase product awareness.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Developed questionnaires and facilitated focus group discussions.

Waitress Trainee

Zelmira
01.2013 - 06.2013
  • Greet and escort customers to their table
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Salesperson

WISEBRAINS PALACE ENTERPRISE
06.2008 - 09.2010


  • Keeping the store tidy and clean, this includes hovering and mopping
  • Helps customer make selections by building customer confidence; offering suggestions and opinions
  • Responsible for security within the store and being on the lookout for shoplifters and fraudulent cash etc
  • Restocking Shelves and Setting up Displays
  • Performing stock control
  • Completing Paperwork.
  • Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
  • Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Welcomed customers by determining drink interests and needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Completed daily tasks accurately and on-time to support shop needs.

Education

BACHELOR OF BUSINESS ADMINISTRATION (BBA) IN COMPUTER APPLICATIONS - Information Technology

Hamk University of Applied Sciences, Hämeenlinna, Finland
08.2023


  • Completed core and profiling development in user interface design, operating systems, web development, databases, cloud operations, business and innovation, probability and statistics, Entrepreneurship, software development, DevOps, Cross-platform Development, Mobile Programming, Data Science, Artificial intelligence, information security and Business Intelligence

Bachelor Degree In Business Administration - International Business

Haaga-Helia University of Applied Science, Porvoo, Finland
12.2016


  • Completed professional and core development in Brand Management, Business English, Business Intelligence, Business Operations, Communication Skills, Financial Management, Foreign Trade, International Business Law, International marketing, Managing people & organizations, Microsoft Dynamics NA, Operational Environment, Operational Environment in Aviation Business, PR and Media Relations, Entrepreneurship, Research and Development, Leading Human Resources in International Business, Growth and internationalisation

WASSCE CERTIFICATE - Business Administration

Aggrey Memorial A.M.E ZION HIGH SCHOOL, Cape coast, Ghana
05.2011

Subjects: Financial Accounting, Business Mathematics or Principles of Costing, Mathematics, Literature in English, Business Management - BM, Economics - Econs, Biology

Skills

  • MS Office (MS Word; MS PowerPoint; MS Excel; MS Publisher; MS Outlook; MS Teams)
  • Machine learning and artificial intelligence
  • Video Conferencing (Zoom Skype Google Hangout)
  • GCP(Google Cloud Platform)
  • Basic React knowledge
  • Good organizational and managerial skills gained as the project manager
  • Good communication skills (written and verbal)
  • Web Development: HTML 5, CSS, JavaScript
  • Basic knowledge of Java programming language (IntelliJ IDEA IDE)
  • Basics Of Python
  • Data Entry
  • Google Workspace
  • Project Coordination
  • Google Apps
  • Knowledge Base
  • Desktop Support
  • Project Requirements
  • Software Installation
  • Software Testing
  • Application Development
  • Microsoft Office
  • Problem Analysis
  • Client Support
  • Presentation Skills
  • End-User Support
  • Project Management
  • Team Support
  • Data Collection
  • Customer Relations
  • Meeting Scheduling
  • Team Meetings
  • Critical Thinking
  • Time Management
  • Cross-Disciplinary Engagement
  • Practice Management Compliance

Personal Information


  • Date of Birth: 03/31/92
  • Nationality: Ghanaian
  • Driving License: B

Languages

Twi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
ITALIAN
Bilingual or Proficient (C2)
FINNISH
Beginner (A1)

Certification

  • Hygiene Passport: YES
  • Occupational Safety Card: YES

Timeline

Co-Founder - Stegra/PPP
06.2021 - Current
Warehouse Worker - Posti Group Oyj/SOL Logistiikkapalvelut Oy You A
07.2019 - 01.2020
Lounge Attendant - Joint Billion Finland Oy/Plaza Premium Group
01.2019 - 10.2019
Growth Marketing Intern - CROWST OY
11.2015 - 05.2016
Facilities Assistant - SOL PALVELUT OY
10.2014 - 01.2019
Waitress Trainee - Zelmira
01.2013 - 06.2013
Salesperson - WISEBRAINS PALACE ENTERPRISE
06.2008 - 09.2010
Hamk University of Applied Sciences - BACHELOR OF BUSINESS ADMINISTRATION (BBA) IN COMPUTER APPLICATIONS, Information Technology
Haaga-Helia University of Applied Science - Bachelor Degree In Business Administration , International Business
Aggrey Memorial A.M.E ZION HIGH SCHOOL - WASSCE CERTIFICATE, Business Administration

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Grace Bediako