Summary
Work History
Education
Skills
Additional Information
Languages
Certification
Baking, Cooking, Gardening, and Exercising
Work Availability
Quote
Timeline
Generic
Grace Lindroos

Grace Lindroos

Kauniainen

Summary

Experienced Call Centre Agent with a decade of expertise in sales and customer data management. Proficient in call-handling systems, excelling in resourceful problem-solving for swift issue resolution. A confident and approachable communicator, adept at building rapport to provide superior customer care.

Work History

CS&A Inbound Agent

Kone Singapore Private Ltd
Singapore, Singapore
09.2019 - 05.2021
  • (key user of Salesforce-based customer service cloud tool)
  • Dispatching technicians whenever there are elevators or escalator breakdowns, issues, injuries reported, or persons trapped.
  • Handling customer requests, inquiries, feedback and complaints via phone and email.
  • Logging cases into CSD system and classifying cases.
  • Monitoring technicians response time.

Insurance Executive

AIA Singapore
Singapore, Singapore
10.2017 - 04.2019
  • (Citibank partnership distribution, Singapore)
  • Promoting and cross selling new insurance policies to existing customers, their spouses and children.
  • Handling customers' complaints, requests, enquiries, and claims procedures.
  • Achieved monthly sales target.

Senior Account Development Executive

Chubb Insurance (previously Ace Insurance Co. Ltd
Singapore, Singapore
01.2010 - 05.2015
  • Promoting, cross-selling, and upgrading company's products and services via telephone
  • Handling customers' requests and enquiries
  • Assisting new and existing customers' travel insurance online application
  • Maximized sales opportunities by converting enquiries into sales.
  • Generated increase in new clients by proactively contacting previous quotes and lapsed clients.

Campaign Executive

American International Assurance Company Ltd
Singapore, Singapore
10.2008 - 12.2009
  • Promoting and cross-selling company's insurance products.
  • Updating information on customer interactions in customer relationship database.
  • Performed call centre expectations and meeting service targets in service and productivity levels.

Customer Service Representative

Epldt Ventus Parlance
Mandaluyong, Philippines
10.2006 - 09.2008
  • Promoting satellite tv products and services to US based customers.
  • Assisting customers on their online application and promoting company's satellite tv products.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handling customers' enquiries regarding any promotions and billing concerns.

Education

eCommerce, Ethics of AI, Digital Marketing

TechClass Digital Academy
Finland
09.2023 -

Finnish Language Course

Galimatias Concept Oy
Finland
08.2022 - 12.2022

Finnish Language Course

Spring House Oy
Finland
11.2021 - 05.2022

Bachelor of Business Administration - Finance Management Accountancy

Carlos A. Hilado Memorial State University
Philippines
06.2002 - 03.2006

Skills

  • Telesales
  • Online customer service
  • Inbound call handling
  • Expert communicator
  • Customer retention
  • B2C sales
  • Target driven
  • Customer communications
  • Service knowledge
  • Database administration
  • Salesforce
  • Customer rapport building
  • Customer Service
  • Adaptability
  • Complaint Resolution
  • Multitasking
  • Goal Oriented
  • Cross-selling
  • Fluent in English
  • Customer Communications
  • Hubspot
  • Good Listening Skills
  • Customer Experience
  • Team Goals
  • Customer Inquiries
  • Customer Satisfaction
  • Serve Customers
  • Inbound Calls

Additional Information

  • Website instagram. com/graceylovinlife LinkedIn linkedin.com/in/grace- lindroos-286810b0

Languages

English
Fluent
Finnish
Upper intermediate

Certification

Few Insurance Certificates and other Learning Certificates

Baking, Cooking, Gardening, and Exercising

I find joy in both cooking and baking; my love language is expressed through good food. To balance the indulgence, I equally appreciate incorporating exercise into my routine whenever the opportunity arises.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Timeline

eCommerce, Ethics of AI, Digital Marketing

TechClass Digital Academy
09.2023 -

Finnish Language Course

Galimatias Concept Oy
08.2022 - 12.2022

Finnish Language Course

Spring House Oy
11.2021 - 05.2022

CS&A Inbound Agent

Kone Singapore Private Ltd
09.2019 - 05.2021

Insurance Executive

AIA Singapore
10.2017 - 04.2019

Senior Account Development Executive

Chubb Insurance (previously Ace Insurance Co. Ltd
01.2010 - 05.2015

Campaign Executive

American International Assurance Company Ltd
10.2008 - 12.2009

Customer Service Representative

Epldt Ventus Parlance
10.2006 - 09.2008

Bachelor of Business Administration - Finance Management Accountancy

Carlos A. Hilado Memorial State University
06.2002 - 03.2006

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Grace Lindroos