Summary
Work History
Education
Skills
Additional Information
Languages
Certification
Baking, Cooking, Gardening, and Exercising
Work Availability
Quote
Timeline
Generic
Grace Lindroos

Grace Lindroos

Kauniainen

Summary

Experienced Call Centre Agent with a decade of expertise in sales and customer data management. Proficient in call-handling systems, excelling in resourceful problem-solving for swift issue resolution. A confident and approachable communicator, adept at building rapport to provide superior customer care.

Work History

CS&A Inbound Agent

Kone Singapore Private Ltd
2019.09 - 2021.05
  • (key user of Salesforce-based customer service cloud tool)
  • Dispatching technicians whenever there are elevators or escalator breakdowns, issues, injuries reported, or persons trapped.
  • Handling customer requests, inquiries, feedback and complaints via phone and email.
  • Logging cases into CSD system and classifying cases.
  • Monitoring technicians response time.


Insurance Executive

AIA Singapore
2017.10 - 2019.04
  • (Citibank partnership distribution, Singapore)
  • Promoting and cross selling new insurance policies to existing customers, their spouses and children.
  • Handling customers' complaints, requests, enquiries, and claims procedures.
  • Achieved monthly sales target.

Senior Account Development Executive

Chubb Insurance (previously Ace Insurance Co. Ltd
2010.01 - 2015.05
  • Promoting, cross-selling, and upgrading company's products and services via telephone
  • Handling customers' requests and enquiries
  • Assisting new and existing customers' travel insurance online application
  • Maximized sales opportunities by converting enquiries into sales.
  • Generated increase in new clients by proactively contacting previous quotes and lapsed clients.


Campaign Executive

American International Assurance Company Ltd
2008.10 - 2009.12
  • Promoting and cross-selling company's insurance products.
  • Updating information on customer interactions in customer relationship database.
  • Performed call centre expectations and meeting service targets in service and productivity levels.

Customer Service Representative

Epldt Ventus Parlance
2006.10 - 2008.09
  • Promoting satellite tv products and services to US based customers.
  • Assisting customers on their online application and promoting company's satellite tv products.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handling customers' enquiries regarding any promotions and billing concerns.

Education

eCommerce, Ethics of AI, Digital Marketing

TechClass Digital Academy
Finland
2023.09 -

Finnish Language Course

Galimatias Concept Oy
Finland
2022.08 - 2022.12

Finnish Language Course

Spring House Oy
Finland
2021.11 - 2022.05

Bachelor of Business Administration - Finance Management Accountancy

Carlos A. Hilado Memorial State University
Philippines
2002.06 - 2006.03

Skills

  • Telesales
  • Online customer service
  • Inbound call handling
  • Expert communicator
  • Customer retention
  • B2C sales
  • Target driven
  • Customer communications
  • Service knowledge
  • Database administration
  • Salesforce
  • Customer rapport building
  • Customer Service
  • Adaptability
  • Complaint Resolution
  • Multitasking
  • Goal Oriented
  • Cross-selling
  • Fluent in English
  • Customer Communications
  • Hubspot
  • Good Listening Skills
  • Customer Experience
  • Team Goals
  • Customer Inquiries
  • Customer Satisfaction
  • Serve Customers
  • Inbound Calls

Additional Information

  • Website instagram. com/graceylovinlife LinkedIn linkedin.com/in/grace- lindroos-286810b0

Languages

English
Fluent
Finnish
Upper intermediate

Certification

Few Insurance Certificates and other Learning Certificates

Baking, Cooking, Gardening, and Exercising

I find joy in both cooking and baking; my love language is expressed through good food. To balance the indulgence, I equally appreciate incorporating exercise into my routine whenever the opportunity arises.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Timeline

eCommerce, Ethics of AI, Digital Marketing

TechClass Digital Academy
2023.09 -

Finnish Language Course

Galimatias Concept Oy
2022.08 - 2022.12

Finnish Language Course

Spring House Oy
2021.11 - 2022.05

CS&A Inbound Agent

Kone Singapore Private Ltd
2019.09 - 2021.05

Insurance Executive

AIA Singapore
2017.10 - 2019.04

Senior Account Development Executive

Chubb Insurance (previously Ace Insurance Co. Ltd
2010.01 - 2015.05

Campaign Executive

American International Assurance Company Ltd
2008.10 - 2009.12

Customer Service Representative

Epldt Ventus Parlance
2006.10 - 2008.09

Bachelor of Business Administration - Finance Management Accountancy

Carlos A. Hilado Memorial State University
2002.06 - 2006.03

Few Insurance Certificates and other Learning Certificates

Similar Profiles

  • Grace Lindroos

    Grace LindroosGrace Lindroos

    CS&A Inbound Agent at Kone Singapore Private LtdCS&A Inbound Agent at Kone Singapore Private Ltd

    View Profile
  • Lukmann Yeo

    Lukmann YeoLukmann Yeo

    Service Operations Manager – Major Projects & Volume Business at Kone Singapore Pte LtdService Operations Manager – Major Projects & Volume Business at Kone Singapore Pte Ltd

    View Profile
  • Muthu Kumar K

    Muthu Kumar KMuthu Kumar K

    Process Analyst at KONE Elevators India Private LimitedProcess Analyst at KONE Elevators India Private Limited

    View Profile
Grace Lindroos