Hi, I’m
GULHAYO NASRITDINOVA
Oslo
Summary
Accountable Service Delivery Manager experienced in maintaining high performance levels for service-related processes. Renowned for developing and enforcing implementation of successful service delivery upgrades. Exceptional customer-facing skills leading to increased positive customer feedback.
Overview
14
years of professional experience
Work History
RELEX SolutionsOslo
Service Delivery Manager
05.2022 - Current
Job overview
- Identified, tracked and managed risk, proposing remedial activities and plans to prevent service failure.
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Enabled smooth running of day-to-day operations by managing and maintaining shift rota.
- Enforced ITIL practices to offer best continuous service
WIND Mobility AS
Financial Analyst
04.2021 - 05.2022
Job overview
- Improved operational efficiency and cultivated cost reduction to increase revenue.
- Evaluated monthly requisitions for accuracy and completeness, reconciled transactions and determining payment approval statuses.
- Prepared budget to calculate monthly, quarterly and yearly costs and expenses for the organization.
- Supported target-setting processes for budget and strategic planning revenue, EBIT and productivity.
- Reviewed budget performance reports, investigated excessive expenses and reported discrepancies.
- Monitored budget expenses for accuracy and signs of fraud.
WIND Mobility AS
Product operations and Customer Success Manager
01.2021 - 03.2021
Job overview
- Produced project and progress reports with exceptional data visualisation skills.
- Trained users to utilise platform and new software features.
- Resolved customer support requests within target timeframes.
- Helped to prepared bids and tender documents to maximise revenue.
- Designed new product features based on client feedback.
- Optimised project delivery and reporting using software tools.
- Collaborated with developers to fix bugs and streamline interfaces.
- Launched new products based on comprehensive market strategy.
WIND Mobility AS
Customer Service Representative
08.2020 - 11.2020
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Starbucks BIOslo
Store Manager & Certified Coffee Master
07.2015 - 07.2020
Job overview
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Optimised store performance & maximised profitabilitythrough continuous evaluation of existing processes and identifying improvement opportunities.
- Challenged and inspired team members to achieve business results.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
kpi.comLondon
Business Analyst
01.2010 - 06.2013
Job overview
- Outsourcing for the Financial Magazine «The Global Custodian»
- Reviewed files, records and historic data to obtain required business information for development requests.
Management Development Institute of Singapore atTashkent
Corporate Interpreter
12.2009 - 06.2013
Job overview
- (English-Uzbek-Russian) Assisting foreign lecturers in simultaneous translations during corporate executive courses for local bank employees, entrepreneurs and government officials.
National Bank, Republic of UzbekistanTashkent
Financial Accounting Intern
01.2011 - 02.2012
Job overview
- Foreign economic activity of the
Education
University of South
MS from Maritime Management
University Overview
Subjects of special relevance: Organization & Leadership, Research Methods,
Management of Building Projects, Strategic Analysis, Innovation Projects
BI Norwegian Business School
BBA from Shipping Management
University Overview
Subjects of special relevance: Supply Chain Management, Marine Insurance,
Shipping Finance, Managerial Accounting, Financial Performance Management
University of Wales
Bachelor of Science from Banking and Finance
University Overview
Subjects of special relevance: Corporate Finance, Business Law, Derivatives,
International Trade Finance, Financial Accounting, Bank Management
Northeast Wisconsin Technical College
University Overview
The Global Undergraduate Exchange Program (the Global UGRAD), fully-funded
scholarship by the US Department of State's Bureau of Educational and Cultural
Norwegian Language and Society, University of Oslo
Skills
- Experienced user of MS Office, G-Suite
- Service level reporting
- Financial services sector knowledge
- Customer feedback analysis
- Incident management
- ITIL processes
- Customer relations
Interests
Swimming, hiking, travelling
Languages
English
Fluent
Norwegian
Fluent
Uzbek
Native
Russian
Advanced
Arabic
Beginner
Timeline
Service Delivery Manager
RELEX Solutions
05.2022 - Current
Financial Analyst
WIND Mobility AS
04.2021 - 05.2022
Product operations and Customer Success Manager
WIND Mobility AS
01.2021 - 03.2021
Customer Service Representative
WIND Mobility AS
08.2020 - 11.2020
Store Manager & Certified Coffee Master
Starbucks BI
07.2015 - 07.2020
Financial Accounting Intern
National Bank, Republic of Uzbekistan
01.2011 - 02.2012
Business Analyst
kpi.com
01.2010 - 06.2013
Corporate Interpreter
Management Development Institute of Singapore at
12.2009 - 06.2013
University of South
MS from Maritime Management
BI Norwegian Business School
BBA from Shipping Management
University of Wales
Bachelor of Science from Banking and Finance
Northeast Wisconsin Technical College
Norwegian Language and Society, University of Oslo
Similar Profiles
Nabonita BiswasNabonita Biswas
GLOBAL PMO at RELEX SOLUTIONSGLOBAL PMO at RELEX SOLUTIONS
Harry GillHarry Gill
Strategic Account Executive at RELEX SolutionsStrategic Account Executive at RELEX Solutions
Adyasaa MohapatraAdyasaa Mohapatra
Programmer Analyst at Cognizant Technology SolutionsProgrammer Analyst at Cognizant Technology Solutions