GURPREET GODHOK
SITARGANJ
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed at GOODWILLTRADINGCO and HDFC Bank. Excelled in managing operations and strengthening client relationships, demonstrating exceptional multitasking and organizational abilities. Achieved positive outcomes in fast-paced environments by leveraging both hard and soft skills, without relying on numerical data.
Overview
13
13
years of professional experience
Work History
Store Manager
GOODWILLTRADINGCO
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Banking Customer Service Representative
HDFC Bank
08.2011 - 07.2013
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
Education
Bachelor of Commerce - Management Group ,accounting Group ,business Econo
Sardar Baghat Singh Gov P.g College Rudarpur
Nanitaal India03-2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Languages
Punjabi, Hindi
Native language
English
Upper intermediate
B2
Timeline
Store Manager
GOODWILLTRADINGCO
10.2023 - Current
Banking Customer Service Representative
HDFC Bank
08.2011 - 07.2013
Bachelor of Commerce - Management Group ,accounting Group ,business Econo
Sardar Baghat Singh Gov P.g College Rudarpur
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