Hanna-Loora Bobrov
Tallinn
Summary
Young enthusiastic teacher, who would love to impact Estonia's educational system.
Experienced in directing activities of workgroups, excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Good at problem solving and determined to achieve the goals.
Been exceptional at multi-tasking, since young age attending music school, playing professionally sport and having excellent grades at school. There from the knowledge how necessary it is to have control and perfect discipline to manage everything.
Importance of knowing what to achieve in life and moving towards the goals day by day is one of the fundamental values to have.
Loyalty, gratitude, desire and honesty-are main criteria’s for leading by example and making a big impact in this world.
Overview
9
9
years of professional experience
Work History
Table Tennis Coach
Tallinna University
Tallinn
09.2022 - Current
- Increased player strength, agility and game skills through successful practices.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Trained students in proper use of equipment for safety and maximum results.
- Developed game plans and adjusted to meet various game situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Team Leader
Southwestern Ventures OÜ
Tallinn
02.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Worked door to door doing selling smoke and carbonmonoxide detectors.
- Led team of 10 members and making our team each month best with sales numbers
- Held speeches on meetings with others branch international members.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted branch leader with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals
Student Manager
SOUTHWESTERN VENTURES OÜ
Tallinn, Estonia
09.2020 - Current
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Worked on high stress and high efficiency 70 hours per week for 12 weeks straight.
- Acquired excellent problem solving knowledge, due to working on high demand and lots of people.
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximise sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organising and overseeing assignments, planning and coordinating in-house and outsourced resources.
Primary School Teacher
a mateřská
Brno
09.2020 - 03.2021
- Brno
- Country: Czech Republic
- Preparation and planning appropriately assigned lessons for different ages, from 6-16 years old
- Teaching English from 1 grade until 9th grade
- Managed classrooms with at least 21 students
- Responsibility for order in classes
- Planning and implementing effective e classroom management practices
- Demonstrate competence in classroom
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents
- Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance
- Assessed and improved lesson plans through implementation and experimentation
Sales Representative
PARTIZANAS OÜ
Tallinn
11.2018 - 08.2020
- Tallinn
- Country: Estonia
- Adherence of punctuality
- Present and promote products
- Reach out to customer in shopping centres
- Preparing reports of work
- Continuously improve through feedback
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Customer Service Representative
SPORTLAND EESTI AS
Tallinn
11.2019 - 03.2020
- Receipt and dispatch of goods
- Maintaining positive, empathetic and professional attitude toward customers at all times
- Workplace maintenance
- Customer assistance in shop, providing information about products
- Adhere of punctuality, working minimum 15h per week
- Listen to customers questions and concerns, and provide answers or responses
- Solving running problems
- Handle returns and complaints
- Communicating and coordinating with colleagues
Sales Representative
HovviSovvikas OÜ
Tallinn
07.2017 - 05.2018
- City: Tallinn
- Country: Estonia
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Increased sales by offering advice on purchases and promoting additional products
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow
Waitress
IISAKU TOIDUKLUBI OÜ
Iisaku
05.2015 - 08.2015
- Iisaku
- Country: Estonia
- Provide excellent customer services
- Greet customers and present menus, based on their preferences
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Assistant
R.K.Riikal OÜ
Aseri
04.2013 - 04.2015
- Aseri
- Country: Estonia
- Accommodation maintenance
- Serving foods and drink in restaurant, events, weddings 40 people at a time minimum
- Helping in organising events, for more than 1000 people in total
- Receiving goods
- Helping with tours on property
- Created and updated records and files to maintain document compliance
- Set up conference rooms, technology and materials to facilitate meetings
- Assisted management with activities to plan and oversee events and programs
Guide Assistant
MTÜ Aseri Valla Huvitegevuse Selts
Aseri
01.2013 - 12.2013
- Aseri
- Country: Estonia
- I was part of Environmental Education Study Program, "Clay in Our Hands", in total 200 pupils.
- Organization of excursions to Aseri clay quarry for more than 100 pupils in total.
- Give information about history of species, features and sites of clay
- Leading groups of 25 minimum in factory, where introducing chemical and physical processes of clay processing
- Explaining and showing clay molding, painting and firing processes
- Participated in team-building activities to enhance working relationships
- Maintained excellent attendance record, consistently arriving to work on time
- Received and processed stock into inventory management system
Education
Bachelor of Education - Pedagogy
Tallinn University
Tallinn01.2023
Graduate - Pedagogy
Masaryk University
Czech Republic, Brno01.2021
High School Diploma -
Tallinna Arte Gümnaasium
Tallinn06.2019
High School -
Jõhvi Riigigümnaasium
Jõhvi06.2017
Middle School Diploma -
Jõhvi Põhikool
Jõhvi06.2016
Secondary School Diploma - Piano
Aseri Muusikakool
Aseri06.2015
Elementary And Middle School -
Aseri Keskkool
Aseri09.2015
Skills
- Evaluating Employee Work
- Attention to Detail
- Coaching and Mentoring
- Collaborative Environments
- Teamwork and Collaboration
- Continuous Improvement Strategies
- Overtime Management
- Problem solving skill
- Quick adaptability
Accomplishments
Completed Southwestern Advantage summer program, working 3 months non stop, about 72 hours a week and hitting multiple awards, like Sizzler meaning that you had to sell at least 1000 units, and earn more than 8000eur within 12 weeks.
I am also a multiple time Estonian tabletennis champion and have been twice to European Championships
Once I read in one year around 154 books.
Went to study and live abroad, by blindly pointing my finger on the world map.
I am lucky to have maintained loving and strong connections with my family.
Languages
Estonian, Russian
Native language
English
Advanced
C1
German
Intermediate
B1
Quote
Our greatest glory is not in never falling, but in rising every time we fall.
Confucius
Timeline
Table Tennis Coach
Tallinna University
09.2022 - Current
Team Leader
Southwestern Ventures OÜ
02.2022 - Current
Primary School Teacher
a mateřská
09.2020 - 03.2021
Student Manager
SOUTHWESTERN VENTURES OÜ
09.2020 - Current
Customer Service Representative
SPORTLAND EESTI AS
11.2019 - 03.2020
Sales Representative
PARTIZANAS OÜ
11.2018 - 08.2020
Sales Representative
HovviSovvikas OÜ
07.2017 - 05.2018
Waitress
IISAKU TOIDUKLUBI OÜ
05.2015 - 08.2015
Assistant
R.K.Riikal OÜ
04.2013 - 04.2015
Guide Assistant
MTÜ Aseri Valla Huvitegevuse Selts
01.2013 - 12.2013
Bachelor of Education - Pedagogy
Tallinn University
Graduate - Pedagogy
Masaryk University
High School Diploma -
Tallinna Arte Gümnaasium
High School -
Jõhvi Riigigümnaasium
Middle School Diploma -
Jõhvi Põhikool
Secondary School Diploma - Piano
Aseri Muusikakool
Elementary And Middle School -
Aseri Keskkool
Hobbies
- Focus under pressure - downhill skiing, yoga, table tennis
- Ability to meet tight deadlines - baking, gardening, crosswords
- Delegating tasks to a team - youth sports, Erasmus+ projects, Table tennis coaching
- Budget and finance - travel, volunteering, courses
Hobbies
- Focus under pressure - downhill skiing, yoga, table tennis
- Ability to meet tight deadlines - baking, gardening, crosswords
- Delegating tasks to a team - youth sports, Erasmus+ projects, Table tennis coaching
- Budget and finance - travel, volunteering, courses
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