Hi, I’m
Hanna SAARINEN
Summary
Multilingual client-focused professional with over 10 years of experience in B2B travel and customer-facing roles. Expertise in relationship management, budgeting, and end-to-end service delivery. Transitioning into Customer Success and Account Management, or similar, seeking hybrid or remote opportunities with occasional travel.
Overview
6
years of professional experience
Work History
Century IncomingParis
FIT Operations Coordinator (B2B)
09.2022 - 01.2025
Job overview
- Managed relationships with international travel agencies (10+ accounts in the US, Australia, Philippines, Canada, Germany, etc.) and enhanced supplier collaboration
- Budgeting, creating and implementing travel itineraries
- Invoicing
- In-travel support
- After-sales service
EuropExpoParis
Client Success Manager
12.2021 - 04.2022
Job overview
- Assisted the IPEM (International Private Equity Market) sales team through CRM and MyIPEM digital platform administration
- Debt collection
- Contract & invoicing support
ATG Tax GlobalParis
VAT Administration Assistant
01.2021 - 12.2021
Job overview
- Facilitated effective communication with the French fiscal administration to streamline the VAT registration process for international e-sellers
LaventeliParis
B2B Project Manager (Incoming Travel Agent)
01.2019 - 05.2020
Job overview
- Coordinated full sales cycle for Nordic travel agencies and ensured comprehensive customer service
Education
IAE BordeauxBordeaux
Master 1 from European Business Administration
03.2019
Haaga-Helia University of Applied SciencesPorvoo
Bachelor of Hospitality Management
12.2015
Skills
- Supplier and client relationship management
- Multilingual communication
- Travel itinerary design
- Budget management
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Invoicing processes
Languages
Finnish
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Spanish
Beginner
A1
Swedish
Beginner
A1
Interests
- Travel, food & wine, nature, ice hockey, painting, personal growth
Timeline
FIT Operations Coordinator (B2B)
Century Incoming
09.2022 - 01.2025
Client Success Manager
EuropExpo
12.2021 - 04.2022
VAT Administration Assistant
ATG Tax Global
01.2021 - 12.2021
B2B Project Manager (Incoming Travel Agent)
Laventeli
01.2019 - 05.2020
IAE Bordeaux
Master 1 from European Business Administration
Haaga-Helia University of Applied Sciences
Bachelor of Hospitality Management
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