Hanne Rikkilä

• Developing operational standards, policies and procedures. Setting internal controls to tackle process bottle necks.
• Managing medium and large-scale projects and introducing new systems, tools, and processes to achieve objectives.
• Providing strong leadership to enhance team productivity and morale.
• Conducting performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

• Set business requirements for process development and ensured successful implementation with technical team
• Designed and implemented agile processes with external partner to automate collection procedures and to improve cashflow

• In charge of collection system implementation(Altitude), campaign planning and reporting of KPI's to external customers.
• Trained and mentored new employees on collection methods and tools, documentation requirements and performance strategies.

• Consulted with internal stakeholders to assess needs and propose optimal solutions.
• Established foundational processes for business operations; credit management tools, interfaces and process implementation

• Subject matter expert in E2I (Engagement to Invoice) processes in global finance project (Mercury), covering e.g. the following finance processes: cost allocation and credit control.

Project work

· Creation and implementation of escalation process for uncollected receivables/ Nordics Dunning (Yellow Belt) (2017)

· Implementation/design of harmonized AR Reporting tool for all Nordic region (2016)

· EY/KPMG: leading dunning and collection process merger for Denmark (2015)

· Harmonization of the dunning process for EY Nordic countries (2015-2017)

· Transition of Nordic dunning processes to be performed in GDS Poland (2012)

Delivery role

· Accounts Receivable and Credit Control process for Nordic countries

· Application Manager/Tester

· Monthly/weekly financial reporting

· Cooperation with General Ledger and Accounts Payable

• Analyzed aging reports to identify trends and patterns causing missed collections.
• Contacted external customers to obtain documentation to support invoices and claims.
• Receivables management, collections, ledger reconciliation