Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Heikki Ahro

Heikki Ahro

Tampere

Summary

I am a BBA (IB) graduate from JAMK University of Applied Sciences, specializing in Technology Business and Futures Foresight. My academic journey has been a catalyst for passion, particularly in the aforementioned fields, while also kindling a profound interest in Marketing, Innovation, and Human Resources. Renowned for my engaging personality and adept social skills, I thrive within collaborative environments. My international studies have equipped me with the ability to seamlessly engage with multicultural teams and communicate effectively in Finnish and English, both in daily life and professional settings. As a team player, I seamlessly integrate into diverse groups, fostering an environment of inclusivity. Simultaneously, I exhibit a demonstrated ability to work independently when autonomy is required. My professional background encompasses roles in customer service and production, endowing me with a versatile skill set. Eager to bring my unique blend of skills, enthusiasm, and an international perspective to your esteemed organization, I am genuinely excited about the prospect of contributing to a team that not only values innovation but also fosters a collaborative spirit.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Advisor

Lassila & Tikanoja
04.2022 - 09.2023
  • In my role as a Service Advisor at Lassila & Tikanoja, a position held from April 2022 to September 2023, I dedicated one year and six months to this part-time opportunity
  • Situated in Jyväskylä, Central Finland, the position was carried out in a hybrid work environment
  • Throughout this tenure, I honed a diverse skill set, including expertise in outbound sales, proficiency in Finnish, and adeptness in sales and marketing
  • My responsibilities extended to sales development, problem-solving, negotiation, and the application of strong interpersonal skills
  • The role also afforded me the opportunity to enhance my capabilities in marketing, communication, and ultimately ensuring customer satisfaction
  • This experience has not only enriched my professional skill set but also provided me with a comprehensive understanding of various facets of service delivery and customer relations within a dynamic organizational setting.

Customer Service

Hankkija Oy
04.2020 - 07.2020
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Assembler

AGCO Power Oy
08.2019 - 12.2019
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.


Education

Bachelor of Business Administration - BBA - International Business

JAMK University of Applied Sciences
12.2023

Erasmus - BBA - Digital Business

ESIC University
Madrid
12.2022

F.E.Sillanpää High School
01.2017

Skills

  • Digital Marketing
  • Customer Service
  • Computer Skills
  • Sales Expertise
  • Data Processing
  • MIcrosoft Office

Certification

Fundamentals of digital marketing

Languages

Finnish
Native language
English
Proficient
C2

Timeline

Service Advisor

Lassila & Tikanoja
04.2022 - 09.2023

Customer Service

Hankkija Oy
04.2020 - 07.2020

Assembler

AGCO Power Oy
08.2019 - 12.2019

Bachelor of Business Administration - BBA - International Business

JAMK University of Applied Sciences

Erasmus - BBA - Digital Business

ESIC University

F.E.Sillanpää High School
Heikki Ahro