Hesham ALI
Espoo
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 6 + years in Real estate . Ready to leverage experience and drive to pursue new professional challenges. Proactive and motivated with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Entrepreneur
Sfinksi Palvelut Oy
11.2017 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Negotiated contracts with suppliers for favorable terms that resulted in significant cost savings for the company.
- Led a team of professionals to achieve ambitious growth targets while maintaining high employee morale and retention rates.
- Devised processes to boost long-term business success and increase profit levels.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Service Supervisor
RTK-Palvelu Oy
02.2011 - 05.2014
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Social Worker
Metropolia-ammattikorkeakoulu
Helsinki, Finland05.2012
Skills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Team Development
- Business Planning
- Customer Acquisition
Languages
Arabic
Native language
Finnish
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Entrepreneur
Sfinksi Palvelut Oy
11.2017 - Current
Service Supervisor
RTK-Palvelu Oy
02.2011 - 05.2014
Bachelor of Science - Social Worker
Metropolia-ammattikorkeakoulu
Similar Profiles
Joanamarie SalcedoJoanamarie Salcedo
Lähihoitaja at Mehiläinen Palvelut OyLähihoitaja at Mehiläinen Palvelut Oy
Rizza Anne R. DiwaRizza Anne R. Diwa
House and Office Cleaner at Finnda Palvelut OyHouse and Office Cleaner at Finnda Palvelut Oy
Fedalyn CadenaFedalyn Cadena
Housekeeping Supervisor- Hotel Kämp at Sol Palvelut OyHousekeeping Supervisor- Hotel Kämp at Sol Palvelut Oy