Gayashan Thilakarathna

Responded to customer inquiries via phone/email/chat, resolving issues efficiently and professionally

Handled a high volume of calls while maintaining a customer satisfaction rating of 100%

Met and exceeded performance targets including call handling time, resolution rate, and customer satisfaction scores

Trained and mentored new team members on call handling and company protocols.

Maintained cleanliness and hygiene in the kitchen, including washing dishes, sanitizing surfaces, and organizing storage areas.

Assisted chefs with basic food preparation tasks such as chopping vegetables, portioning ingredients, and preparing sauces.

Supported in setting up and closing down the kitchen, including deep cleaning and equipment maintenance.