Hugo Praks
Student
Helsinki
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Customer Happiness Agent
Stockmann
Tallinn
10.2022 - 07.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Barista
Cafe Vanille
05.2019 - 05.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Forestry
University of Helsinki
Helsinki 08.2023 - Current
High School Diploma -
Lauttasaaren Yhteiskoulu
Helsinki 08.2019 - 06.2021
Skills
Friendly and outgoing
Team Player
Sales expertise
Multitasking
Active
Languages
Finnish, Estonian
Native language
English
Proficient
C2
Swedish
Intermediate
B1
German
Intermediate
B1
Russian
Beginner
A1
Timeline
Bachelor of Science - Forestry
University of Helsinki
08.2023 - Current
Customer Happiness Agent
Stockmann
10.2022 - 07.2023
High School Diploma -
Lauttasaaren Yhteiskoulu
08.2019 - 06.2021
Barista
Cafe Vanille
05.2019 - 05.2024