Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hugo Praks

Hugo Praks

Student
Helsinki

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Happiness Agent

Stockmann
Tallinn
10.2022 - 07.2023
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Barista

Cafe Vanille
05.2019 - 05.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Bachelor of Science - Forestry

University of Helsinki
Helsinki
08.2023 - Current

High School Diploma -

Lauttasaaren Yhteiskoulu
Helsinki
08.2019 - 06.2021

Skills

Friendly and outgoing

Team Player

Sales expertise

Multitasking

Active

Languages

Finnish, Estonian
Native language
English
Proficient
C2
Swedish
Intermediate
B1
German
Intermediate
B1
Russian
Beginner
A1

Timeline

Bachelor of Science - Forestry

University of Helsinki
08.2023 - Current

Customer Happiness Agent

Stockmann
10.2022 - 07.2023

High School Diploma -

Lauttasaaren Yhteiskoulu
08.2019 - 06.2021

Barista

Cafe Vanille
05.2019 - 05.2024

Similar Profiles

CREATE PROFILE
Hugo PraksStudent