Ilari Hyrkäs
Summary
Proven Service Manager at Hotel Mestari, adept in team leadership and problem-solving, significantly enhancing customer service and reducing waste. Fluent in English and Finnish, I excel in multitasking and quality control, boosting sales through innovative strategies. Skilled in supply ordering and customer service, I consistently meet employer's high standards.
Seasoned worker bringing 15 years of hospitality experience. Proficient in business practices, standards of operation and customer needs.
I have vast experience from all levels of hospitality work. From kitchen to cocktail bars. I`m flexible worker how is not afraid of any kind of work. During pandemic i took any job i could. I have great skills in cocktails and decent knowledge in beers and wines.
Overview
6
6
years of professional experience
Work History
Service Manager
Hotel Mestari
03.2023 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
American Bar Helsinki
05.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Line Cook
K-supermarket
08.2021 - 05.2022
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Storage Worker
Collico Oy
04.2021 - 04.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Assistant Bar Manager
Fat Lizard Otaniemi
02.2018 - 07.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Extended Bar Degree - Hospitality
Haaga-Perho
Helsinki01.2016
Restaurant Cook - Hospitality
Oulun Seudun Ammattiopisto
Oulu, Finland01.2010
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Trustworthy and Honest
- Quality Control
- Supply Ordering
- Bilingual Finnish and Finnish
- FLUENT IN English
Intrests
Metal music, traveling, geek stuff, kayaking and archery are my go-to things to do to relax.
Timeline
Service Manager
Hotel Mestari
03.2023 - 08.2024
Bartender
American Bar Helsinki
05.2022 - 04.2023
Line Cook
K-supermarket
08.2021 - 05.2022
Storage Worker
Collico Oy
04.2021 - 04.2022
Assistant Bar Manager
Fat Lizard Otaniemi
02.2018 - 07.2021
Extended Bar Degree - Hospitality
Haaga-Perho
Restaurant Cook - Hospitality
Oulun Seudun Ammattiopisto
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