Ileana LE PAPE

• Play key role in developing, monitoring and executing activities and action plans enabling the achievement of business goals, while working closely with all the departments involved, both at Global and Retail level
• Proactively develop and implement new initiatives and actions and ensure the implementation, ensuring then that those action plans are implemented, understood and followed by HUBs and Store Teams
• Organize Brand Experiences (over 5 per year) and manage the logistics including – but not limited to: creating a leisure menu for clients' itineraries, hotel reservations, preparing in-room welcome package, creating special gathering moments such as welcome dinners and cocktails, organizing and directing clients during Fashion Show, organizing and managing the showroom with directing models and clients' sales
• Monitor the results of any activity implemented, both in terms of costs, ROI and Clients’ KPIs
• Support the team to manage and organize regional activities in store or in off-site locations, which aim to target a selected cluster of clients
• Support the implementation of special projects linked to important festivity and local celebration
• Leveraging on analytics tools, support the management of targeting and clients lists for any experience working closely with other departments
• Support the line Manager to draft the budget and be accountable for the periodical checks and respect of it

• Official Training Referent of the French Team (organize Morning Briefings, trainings, general knowledge about products and procedures)
• Provide exceptional online customer service support with phone and/or written communication skills (average of 75 contacts per day)
• Perform online sales and maximize a repeat client base (1.5 invoiced sale per day)
• Provide styling recommendations based on clients' needs and acting as a generalist regarding fashion trends
• Manage customer cases providing support and information regarding eCommerce and stores
• Cross collaboration with other Gucci partners (stores, after sale department, warehouse, etc.)
• Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork (in store appointment project & service chat suggested and ongoing projects)
• In charge of the French/German team lunch and break plannings and of the Store Passport

• Managed emails, phone calls, memos, and administratively assisted the Chef & team
• Created and executed record filing system to improve document organization and management (menus, recipes, data sheets, projects, etc.)
• Planned the kitchen team’s schedules and supervised overtimes
• Managed and organized the kitchen’s inventory, suppliers and kitchen purchases by restocking supplies and placing purchase orders to maintain adequate stock levels
• Contributed in financial matters (expense reports, quarterly food costs, invoices, etc.)
• Contributed and oversaw the creation of actual and future projects

Project undertook for determining possible online travel services Forbes Travel Guide could offer to its luxury guests as a way to acquire B2C:

• Studies and market researches (consumer behavior, target market, trends & evolutions, etc)
• Identification and analysis of the competitive market environment
• Collection and data analysis, ensuring its validity, trustworthiness and reliability
• Establishing price sets and financial considerations
• Elaboration of the promotional strategy of the final service proposition
• Planed, organized and participated in meetings with the client