Imane El Bachiri
Espoo
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
Work History
Customer Care Intern
Management Events
01.2023 - 07.2023
- On daily basis, assisted high volume of consumers with positive attitude and focus on customer satisfaction.
- Responded to customer demands with knowledgeable customer service and prompt problem resolution.
- Assisted callers with their inquiries and orders.
- Multiple computer systems and applications were utilized to locate information.
- Utilized expeditious and appropriate solutions to address customer complaints and reduce dissatisfaction.
- Managed and maintained customer databases and files.
To accomplish long-term business objectives, analysis of customer feedback for process enhancements was performed. - Exhibited enthusiasm and competence when interacting with clients and staff.
- To maintain high level of customer service, we followed up with consumers about resolved issues.
- Looked for methods to enhance processes and services.
Volunteer
Slush
10.2022 - 12.2022
- Assisted leadership staff and special committees in defining volunteer mission and establishing standards.
- Coordinated and implemented volunteer service appreciation special events.
- Scheduled and coordinated training sessions for volunteer skill development.
- Developed policies and procedures, codes of conduct, and standards for volunteers.
- Utilized project management techniques to surmount obstacles and increase team output.
- Used strong interpersonal communication skills to convey information to others
Marketing Intern
The Association of Translation Companies (ATC)
06.2022 - 10.2022
- Provided information to consumers via phone, email, and in-person interactions.
- Assist with development of project marketing materials to promote services.
- Participated in planning and execution of marketing events.
- Contributed to creation of written, video, and image marketing content.
- Scheduled social media posts to generate site traffic and promote products.
- Collaborated with teammates to assist in expansion of marketing channels.
- Participated in ideation sessions for creation of marketing materials.
- Observed meetings and marketing director for purpose of gaining professional experience.
- Analyzed and researched prospective new markets and products.
- Collecting and analyzing data from variety of sources to create detailed market research reports for executives.
- Developed and implemented market research strategies with aid of cross-functional teams.
Project Manager
City Council
02.2022 - 05.2022
- Organized Vappu in Valkeakoski city
- Monitored the performance of the project to identify areas for development and make modifications.
- Coordinated with cross-functional teams to mitigate risks and resolve project issues.
- Plans and resources required to achieve project objectives have been identified.
- Designed and launched projects, managed costs, and tracked performance.
- Negotiated and managed third-party contracts pertaining to deliverables of the project.
- Facilitated and scheduled meetings between project stakeholders to discuss deliverables, timelines, and conflicts.
Receptionist
Ayman hotel
01.2020 - 10.2020
- Professionally greeted incoming visitors and customers and offered pleasant, knowledgeable assistance.
- Confirmed appointments, corresponded with clients, and updated client files.
- Maintain reception area's cleanliness and tidiness to give visitors favorable first impression.
- Quickly answered the phone and routed inquiries to the appropriate offices.
- Managed numerous duties and met stringent deadlines.
Communicated with clients via email, phone, and postal correspondence. - Resolved customer complaints and issues.
Without delay, directed incoming mail and messages to the appropriate personnel.
Education
Bachelor of Arts - International Business Management
HAME UNIVERSITY OF APPLIED
Finland08.2023
University Degree - Economics, Management
Ibn Tofail University Economics
Kenitra, Morocco2020
High School Diploma -
LOUIS LE CHATELER
Morocco 07.2019
Skills
- Pack office:
- Word ,Excel, Power point
- Adobe Systems Adobe Acrobat
- Motivated
- Problem-solving abilities
- Adaptability
- Creativity
- Clear Verbal Communication
- Public Speaking
- Interactive Media
- Managing Multiple Tasks
Languages
Arabic
Native language
French
Advanced
C1
English
Proficient
C2
Timeline
Customer Care Intern
Management Events
01.2023 - 07.2023
Volunteer
Slush
10.2022 - 12.2022
Marketing Intern
The Association of Translation Companies (ATC)
06.2022 - 10.2022
Project Manager
City Council
02.2022 - 05.2022
Receptionist
Ayman hotel
01.2020 - 10.2020
Bachelor of Arts - International Business Management
HAME UNIVERSITY OF APPLIED
University Degree - Economics, Management
Ibn Tofail University Economics
High School Diploma -
LOUIS LE CHATELER
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