Inese Sosnovska Semjonova
Koski TL
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
22
22
years of professional experience
Work History
Cleaning Professional
CleanNClear
01.2016 - 04.2022
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Developed and implemented comprehensive cleaning plan for entire building.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Transportation Dispatcher
Sia B-Bus RMS
09.2013 - 04.2022
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled and dispatched drivers to locations in Latvia, Riga.
Dispatcher
Sia ML Taxi
11.2012 - 07.2013
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Teacher's Assistant
Riga 234 Kindergarten
04.2012 - 10.2012
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
Senior Sales Administrator
Sia Artjunior
10.2007 - 08.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Consultant
Sia Link Balt
05.2003 - 09.2007
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
Florist
Sia Kristine
04.2000 - 05.2003
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Nurtured flowers to maintain quality and promote longevity.
Education
Tailor - Tailoring
Riga 16 College
Riga, Latvia06.1992
Skills
- New Employee Training
- Daily Workflows
- Sanitation Practices
- Transportation Solutions
- Vacuuming and Dusting
- Routine Inspections
- Polish Furniture
- Clean Floors
- Customer Service
- Providing Feedback
- Cleaning and Sanitizing
- Guest Satisfaction
- Conscientious and Detail-Oriented
Timeline
Cleaning Professional
CleanNClear
01.2016 - 04.2022
Transportation Dispatcher
Sia B-Bus RMS
09.2013 - 04.2022
Dispatcher
Sia ML Taxi
11.2012 - 07.2013
Teacher's Assistant
Riga 234 Kindergarten
04.2012 - 10.2012
Senior Sales Administrator
Sia Artjunior
10.2007 - 08.2010
Sales Consultant
Sia Link Balt
05.2003 - 09.2007
Florist
Sia Kristine
04.2000 - 05.2003
Tailor - Tailoring
Riga 16 College
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