Irena Pesa
Tampere
Summary
Encouraging and hard working with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Front of House Server
Giffords Circus
03.2023 - 10.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Bar Supervisor
Love Shack
04.2022 - 03.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed bar opening and closing procedures.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 20% improvement over prior onboarding process.
Restaurant Waiter
Cafe Pacifico
06.2021 - 07.2022
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Home Health Care Worker
London Care
08.2020 - 06.2021
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
Food Service Manager
Maize Blaze
04.2018 - 04.2019
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw training of more than 5 team members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor of Arts With Honours (Foundation Year) - Health And Social Care
University of Bedfordshire
London, Luton02.2022
High School Diploma -
School For Fashion And Design
Zagreb, Croatia2015
Skills
- Medication Administration
- Staff Management
- Mobility Support
- Patient Care
- Safe Food Handling
- Dining Area Maintenance
- Workflow Coordination
- Food Preparation and Safety
- Client Documentation
Timeline
Front of House Server
Giffords Circus
03.2023 - 10.2023
Bar Supervisor
Love Shack
04.2022 - 03.2023
Restaurant Waiter
Cafe Pacifico
06.2021 - 07.2022
Home Health Care Worker
London Care
08.2020 - 06.2021
Food Service Manager
Maize Blaze
04.2018 - 04.2019
Bachelor of Arts With Honours (Foundation Year) - Health And Social Care
University of Bedfordshire
High School Diploma -
School For Fashion And Design
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