Irene Imonitie
Varkaus
Summary
Dedicated individual with natural aptitude for collaboration and analytical thinking. Demonstrates strong communication and problem-solving skills through academic projects and volunteer work. Ready to contribute to impactful research and support educational excellence role.
Overview
12
12
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Carlcare Service Center
Lagos
11.2012
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided top-notch support for increased customer satisfaction.
- Facilitated customer loyalty programmes to enhance customer retention.
Inventory coordination
Savonia University of applied science
Varkaus
11.2024 - 12.2024
- Managed inventory of all measuring instruments, avoiding shortage or overstock situations.
- Managed inventory of supplies to maintain consistent production rates.
- Managed inventory of cleaning supplies, reducing waste and enhancing efficiency.
- Encouraged transparency in communication across departments for better coordination.
Project Support
Carlcare Service Center
Lagos
10.2021 - 09.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Enhanced project efficiency by streamlining communication channels and implementing effective time management strategies.
- Delivered projects on time and within budget through effective planning, coordination, and monitoring of progress against milestones.
Branch Supervisor
Carlcare Service Center
Lagos Victoria Island
06.2018 - 09.2021
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Motivated, trained and disciplined employees to meet performance benchmarks
- Set schedule for tellers and customer service representatives
Procurement and Warehouse Associate
Carlcare Service Center
Lagos
04.2016 - 06.2018
- Contributed to cost savings by identifying opportunities for bulk purchasing and negotiating discounts with vendors
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes
Childcare assistant
The Oasis Schools, Ekpoma
Ekpoma, Nigeria
09.2015 - 03.2016
- Demonstrated empathy and understanding when dealing with challenging behaviour from children.
- Supervised outdoor activities ensuring safety at all time for peaceful mind of parents.
- Handled emergency situations calmly taking appropriate action swiftly.
- Completed necessary administrative tasks including attendance records and incident reports meticulously.
Education
Bachelor of Science - Economics
Savonia University of Applied Science
Bachelor of Science - Industrial Management
Ambrose Alli University
Skills
- Inventory coordination
- Project Support
- Logistics support
- Customer service
- Time management
- Microsoft Office
- Inventory stocking
- Decision making
- Critical thinking
- Relationship building
- Teamwork & collaboration
- Empathy and understanding
- Implementing bedtime routines
- Understanding special needs
Certification
- Hot Work Certification, 11/01/12
- Safety Card, 11/01/12
- Driving License .B., 11/01/12
- Health Safety And Environment (HSE), 11/01/12
Languages
English
Native
Affiliations
- Making Research
Accomplishments
Child Safety
Caregiving
Hygiene
Timeline
Inventory coordination
Savonia University of applied science
11.2024 - 12.2024
Project Support
Carlcare Service Center
10.2021 - 09.2023
Branch Supervisor
Carlcare Service Center
06.2018 - 09.2021
Procurement and Warehouse Associate
Carlcare Service Center
04.2016 - 06.2018
Childcare assistant
The Oasis Schools, Ekpoma
09.2015 - 03.2016
Customer service representative
Carlcare Service Center
11.2012
Bachelor of Science - Industrial Management
Ambrose Alli University
Bachelor of Science - Economics
Savonia University of Applied Science
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