IRIS MARTIN

• • Managed VIP tables and services, ensuring a top-quality customer experience.
  • Oversaw operations at the bar, private events, and cloakroom for Cellar Helsinki.
  • Developed strong communication and problem-solving skills in a fast-paced environment.
• Assisted in social media content production.

• Working as a customer service specialist at Löyly Sauna - organizing and working á la carte - extensive bar knowledge and managing inventory

• Ensure an orderly work environment by preparing all food with high levels of sanitation and attention to customer needs.
• Oversaw onboarding and supervision of all employees.
• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Developed strategies for improved operational efficiency and customer satisfaction.

• Ensured timely collection of online orders for customers over multiple weekly shifts.
• Verified all deliveries met scheduling and quality requirements.
• Served as a friendly, hardworking, and punctual employee
• Coordinated workload to meet deadlines.
• Performed various administrative duties such as filing, typing, and copying

• Assisted coaching two mixed gymnastics groups ages 3-4 and 5-6.
• 1x 90min/week) - assisting the head coach with arranging different activities for the kids and keeping them motivated and safe during the lessons

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• Head coach for two girls' aesthetic gymnastics groups (ages 4–6 and 7–10), planning seasons, lessons, performances, and competitions.
• Created a safe, positive, and motivational environment to enhance learning and team cohesion.
• Maintained frequent communication with parents and ensured compliance with all rules and safety protocols.