Isa von Bonsdorff
Helsinki
Summary
I am an analytical and results-driven Master’s student in Economics with diverse experience in customer service, sales, and efficient operational processes across various sectors. My minor in Information Systems has enhanced my ability to seamlessly integrate technology with business processes. I am proactive, enthusiastic, and adaptable, with excellent communication and teamwork skills. Highly motivated to learn and continuously develop my expertise, I am eager to apply my knowledge in practical, real-world contexts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Advisor & Sales (Summer Job & Part Time)
If Insurance
04.2024 - 01.2025
- Strong expertise in customer service and consultation
- Responsible for customer service and selling insurance products, with a focus on customer-centric solutions and assessing insurance needs
- Managed social media communication, responding to comments and customer feedback across the company’s channels
- Experience in close collaboration with different departments and stakeholders.
Sales Advisor (Summer Job & Part Time)
H&M Hennes & Mauritz Oy
05.2022 - 01.2024
- Customer service and client consultation, ensuring an engaging shopping experience through attractive product displays and maintaining store ambiance.
- Responsibilities also included conducting inventory checks and unloading merchandise shipments.
Corporate Customer Service/Back-Office
Academic Work
05.2023 - 08.2023
- Extensive experience in corporate customer service
- Managed order processing using SAP, with a focus on outbound logistics coordination. Responsibilities required precision, organizational skills, and effective communication with various stakeholders, along with the ability to solve problems promptly and efficiently.
- The role also enhanced prioritization skills and the ability to manage complex tasks in a fast-paced environment.
Café Worker (Summer Job & Part-Time)
Fennel Oy
06.2016 - 07.2022
- Customer service and serving along with organizing catering events and maintaining the establishment.
- Experience in content creation and utilizing social media for the company’s communication.
- Additionally responsible for cash reconciliations and conducting inventory checks.
Cashier
HOK-Elanto
04.2021 - 08.2021
- Customer service and cashier duties, including product displays and maintaining a pleasant store environment.
- Responsibilities also included unloading product shipments and ensuring the store's organization and cleanliness.
Product Demonstrator
Mixtec Oy
04.2020 - 05.2020
- Customer service, product demonstrations for clients, and active promotion of sales with performance tracking.
Product Demonstrator
Norlas Oy
10.2019 - 10.2019
- Product demonstrations at trade fairs, customer service, and goal-oriented sales promotion, including identifying customer needs.
Education
Master of Science - Economics
Hanken School Of Economics
Helsinki01-2026
Bachelor of Science - Economics
Åbo Akademi
Turku05.2024
High School Diploma -
Tölö Gymnasium
Helsinki06.2021
Skills
- Proficient in Microsoft Office tools
- Experienced in SAP
- Skilled in statistical software, including Stata 17 and RStudio
- Expertise in utilizing social media for professional purposes
- Excellent communication skills, both written and verbal
Expertiese and Certifications
Cultural Comittee, Merkantila Klubben (2021-2022)
- During the 2021-2022 academic year, I was actively involved in the student association's cultural committee, organizing various events and excursions for members. We collaborated with different companies to create engaging experiences for our community.
Professional and Managerial Work-Life Skills (Online Course, 12-13 March 2024)
Certification
Languages
- Swedish – Native
- Finnish – Excellent
- English – Excellent
- Spanish – Intermediate
.
REFERENCES
Mika Tuori, If Vakuutus
+358504124048
Päivi Leveelahti, Fennel Oy,
+358 4051 01643
Additional references can be provided upon request
Timeline
Customer Advisor & Sales (Summer Job & Part Time)
If Insurance
04.2024 - 01.2025
Corporate Customer Service/Back-Office
Academic Work
05.2023 - 08.2023
Sales Advisor (Summer Job & Part Time)
H&M Hennes & Mauritz Oy
05.2022 - 01.2024
Cashier
HOK-Elanto
04.2021 - 08.2021
Product Demonstrator
Mixtec Oy
04.2020 - 05.2020
Product Demonstrator
Norlas Oy
10.2019 - 10.2019
Café Worker (Summer Job & Part-Time)
Fennel Oy
06.2016 - 07.2022
Master of Science - Economics
Hanken School Of Economics
Bachelor of Science - Economics
Åbo Akademi
High School Diploma -
Tölö Gymnasium
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