Iulia-Andreea Șerban
Kerava
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CGS
2023.08 - 2024.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Games Attendant
Game World
2021.06 - 2023.08
- Enhanced guest experience by providing friendly and prompt service while operating various games and attractions.
- Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
- Assisted in revenue generation through efficient handling of game transactions, including cash handling and prize distribution.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
- Collaborated with fellow attendants to ensure seamless guest experiences across all areas of the gaming facility.
- Provided exceptional customer service, actively addressing guest concerns or issues as they arose.
Education
Economy - Marketing
Comercial Carol I
Constanța06.2020
Skills
- Report Generation
- Account Updating
- Paperwork Processing
- Consultative Sales
- Money Handling Abilities
- Conflict Resolution
- Quality Control
- Call Center Operations
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
CGS
2023.08 - 2024.01
Games Attendant
Game World
2021.06 - 2023.08
Economy - Marketing
Comercial Carol I
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