Janaka Weerathunga
Tampere
Summary
Industrious Hardware Technician with over years' experience providing troubleshooting, diagnostic and repair services in the [Industry]. Highly skilled in providing customer service and technical support.
Overview
24
24
years of professional experience
Work History
Cook
Hotel Riverina
10.1999 - 01.2003
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Front Office Manager and House Keeping Supervisor
Hotel Sudu Araliya
02.2003 - 11.2007
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Assistant Cook (Part Time)
One Man Kitchen & Caterers
03.2016 - 06.2023
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Monitored food quality and temperature for safe consumption.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Management Service Officer
Department of Post
03.2016 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Management Service Officer (IT Officer)
Ministry of Sports
01.2007 - 03.2016
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Facilitated communication between clients and other service providers.
Assistant Hardware Technician (Part Time)
HP world
05.2017 - 06.2023
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Translated broad spectrum project requirements to detailed hardware architecture design concepts.
Education
ICT Technician
Vocational Training Authority of Sri Lanka
354/2 Elvitigala Mawatha, Co 05, Sri Lanka07.2015
Diploma in Computer Hardware With Networks
National Youth Service Council
Ministry Of Youth Affairs And Skill Development02.2015
Computer Networking And Administration
NIBM
120/5 Vidya Mawatha, Colombo 00700, Sri Lanka01.2011
ICT System Administration
ICTA Sri Lanka
490 R. A. De Mel Mawatha, Colombo 00300, Sri Lanka10.2009
International Cookery
Asian Lanka International Hotel School
10, Sri Dhamma Mawatha, Colombo 10, Sri Lanka.04.1997
Foundation
The Association of Accounting Technicians
No.540, Thimbirigasyaya Road, Colombo 0501.1997
Skills
- Food Rotation
- Menu Planning
- Plates Presentation
- Extensive Catering Background
- Menu Marketing Expertise
- Garnishing and Plating
- Cleaning and Organization
- Production Line Management
- Formula Mixing
- Food Production Scheduling
- Safe Food Handling Procedures
- Resolve Complaints
- Bulk Food Preparation
- Kitchen Equipment Operation
- Food Presentation Talent
- Purchasing and Receiving
- Dish Preparation
- Food Preparation and Safety
- Developing Menus
- Guest Experiences
- Supply Replenishment
- Spreadsheet Tracking
- Vacuuming and Sweeping
- Daily Facility Operations
- Hotel Reservations
- Cleaning and Sanitation
- Team Performance Management
- Mopping and Buffing Floors
- Carpet Cleaning
- Ventilation Systems
- Cleaning Bathrooms
- Customer Service
- Chemical Cleaners
- Maintain Records
- Waste Control
- Meat Preparation
- Vegetable and Fruit Preparation
- Guest Satisfaction
- Safe Handling Standards
- Kitchen Assistance
- Sauce and Soup Cooking
- Plating and Presentation
- Food Portioning and Packaging
- Food Handling Guidelines
- Salad Bar and Buffet Maintenance
- Dessert Preparation
- Menu Item Preparation
- Network Topology
- Hardware Components
- IT Systems Support
- ICT System Programming
- Equipment Integration
- Bug Reports
- Machine Disassembly
- Hardware Diagnostics
- Network Administration
- Hardware Evaluation
- Hardware Installation
- Server Support
- Hardware Replacement
- Hardware and Software Monitoring
- Microsoft Office
- Computer Hardware Troubleshooting
- Computer Maintenance
Languages
Sinhala
Native language
English
Advanced
C1
Timeline
Assistant Hardware Technician (Part Time)
HP world
05.2017 - 06.2023
Assistant Cook (Part Time)
One Man Kitchen & Caterers
03.2016 - 06.2023
Management Service Officer
Department of Post
03.2016 - Current
Management Service Officer (IT Officer)
Ministry of Sports
01.2007 - 03.2016
Front Office Manager and House Keeping Supervisor
Hotel Sudu Araliya
02.2003 - 11.2007
Cook
Hotel Riverina
10.1999 - 01.2003
ICT Technician
Vocational Training Authority of Sri Lanka
Diploma in Computer Hardware With Networks
National Youth Service Council
Computer Networking And Administration
NIBM
ICT System Administration
ICTA Sri Lanka
International Cookery
Asian Lanka International Hotel School
Foundation
The Association of Accounting Technicians
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