Janni Laurila
HELSINKI
Summary
Highly-motivated employee and student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in fast paced environment and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AFC Specialist
OP Vähittäisasiakkaat Oyj
05.2023 - Current
- This includes conducting risk assessments, monitoring transactions for suspicious activities, implementing compliance measures, investigating potential financial crimes, and collaborating with various stakeholders to ensure regulatory adherence.
- The role requires a combination of financial expertise, analytical skills, and a proactive approach
- Exercised versatility in fast-paced, agile work environments.
Senior AFC Officer
OyjOP VähittäisasiakkaOyjOyj
03.2022 - 05.2025
- Responding to inquiries related to AML, KYC and sanction matters.
- Monitored all operations for potential security risks and threats.
- Managed training programs designed to improve customer service skills among staff members.
- Planned and completed group projects, working smoothly with others.
Palveluneuvoja
OP Helsinki
11.2019 - 04.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Vuoropäällikkö
Restel Fastfood Oy
08.2018 - 11.2018
- Responded quickly and effectively to emergency situations as they arise.
- Directed and led employees and team members on effective operations, methods and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Identified needs of customers promptly and efficiently.
Pikaruokaravintolatyöntekijä
VuoropäällikköFastfooFastfoodFastfood Oy
09.2017 - 02.2018
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Adhered to company policies regarding attendance and punctuality.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Kouvolan Yhteislyseo
06-2017
Bachelor of Science - Consumer Economics
University of Helsinki
Skills
- Analytical thinking
- Adaptability
- Problem solving
- Communication
Certification
- Currently conducting ICA Advanced Certificate in Managing Sanctions Risk
LANGUAGES
- Finnish
- English
- Swedish
References
References available upon request.
Timeline
AFC Specialist
OP Vähittäisasiakkaat Oyj
05.2023 - Current
Senior AFC Officer
OyjOP VähittäisasiakkaOyjOyj
03.2022 - 05.2025
Palveluneuvoja
OP Helsinki
11.2019 - 04.2020
Vuoropäällikkö
Restel Fastfood Oy
08.2018 - 11.2018
Pikaruokaravintolatyöntekijä
VuoropäällikköFastfooFastfoodFastfood Oy
09.2017 - 02.2018
High School Diploma -
Kouvolan Yhteislyseo
Bachelor of Science - Consumer Economics
University of Helsinki
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