Summary
Overview
Work History
Education
Skills
Websites
Recommendations
Timeline
Generic

Jari Petri Ventola

Tervakoski

Summary

I am a calm person with a sense of humor who is not afraid to take on a task and is always willing to learn something new. When I'm working, I'm thorough and precise, and I always help. I am a fair leader and an accomplished expert

Overview

17
17
years of professional experience

Work History

Group Manager

Kuntien Tiera
08.2021 - 07.2024
  • Working as the immediate supervisor of the development team and the production team
  • Monitoring and resourcing of changes, disruptions and projects
  • There were 9–11 people in my team
  • Ensuring continuous service, as well as SLA reporting and monitoring and reporting of other metrics
  • The development of internal procedures for change management
  • Cooperation with third parties and its development and process operations

Service Desk/Incident Manager

Valtori
05.2017 - 08.2021
  • Acting as a incident management manager and technical customer support
  • Tasks included customer support by phone and email
  • When working as an incident management manager, the tasks included the coordination of investigations of large-scale incidents, as well as the development of the incident management process and internal procedures
  • Problem management and development of internal procedures
  • The development of internal procedures for change management
  • Cooperation with third parties and its development and process operations

Service Desk

DNA Oy
12.2014 - 05.2017
  • Technical customer service by phone and additional sales of products by phone

Service Desk/Incident Manager

CGI Suomi Oy
10.2007 - 09.2013
  • Acting as a incident management manager and technical customer support
  • Tasks included customer support by phone and email
  • When working as an incident management manager, the tasks included the coordination of investigations of large-scale incidents, as well as the development of the incident management process and internal procedures
  • Problem management and development of internal procedures
  • The development of internal procedures for change management
  • Cooperation with third parties and its development and process operations

Education

ITIL foundation v4 -

01.2021

Professional qualification for immediate supervisor work -

01.2021

ITIL foundation v3 -

01.2012

Datanom -

01.2006

Skills

  • Microsoft products
  • Linux basics

Staff Development

Customer Relations

Operations Management

Client Engagement

Recommendations

I am happy to provide the referrers' information upon request.

Timeline

Group Manager

Kuntien Tiera
08.2021 - 07.2024

Service Desk/Incident Manager

Valtori
05.2017 - 08.2021

Service Desk

DNA Oy
12.2014 - 05.2017

Service Desk/Incident Manager

CGI Suomi Oy
10.2007 - 09.2013

ITIL foundation v4 -

Professional qualification for immediate supervisor work -

ITIL foundation v3 -

Datanom -

Jari Petri Ventola