Jari Petri Ventola
Tervakoski
Summary
I am a calm person with a sense of humor who is not afraid to take on a task and is always willing to learn something new. When I'm working, I'm thorough and precise, and I always help. I am a fair leader and an accomplished expert
Overview
17
17
years of professional experience
Work History
Group Manager
Kuntien Tiera
08.2021 - 07.2024
- Working as the immediate supervisor of the development team and the production team
- Monitoring and resourcing of changes, disruptions and projects
- There were 9–11 people in my team
- Ensuring continuous service, as well as SLA reporting and monitoring and reporting of other metrics
- The development of internal procedures for change management
- Cooperation with third parties and its development and process operations
Service Desk/Incident Manager
Valtori
05.2017 - 08.2021
- Acting as a incident management manager and technical customer support
- Tasks included customer support by phone and email
- When working as an incident management manager, the tasks included the coordination of investigations of large-scale incidents, as well as the development of the incident management process and internal procedures
- Problem management and development of internal procedures
- The development of internal procedures for change management
- Cooperation with third parties and its development and process operations
Service Desk
DNA Oy
12.2014 - 05.2017
- Technical customer service by phone and additional sales of products by phone
Service Desk/Incident Manager
CGI Suomi Oy
10.2007 - 09.2013
- Acting as a incident management manager and technical customer support
- Tasks included customer support by phone and email
- When working as an incident management manager, the tasks included the coordination of investigations of large-scale incidents, as well as the development of the incident management process and internal procedures
- Problem management and development of internal procedures
- The development of internal procedures for change management
- Cooperation with third parties and its development and process operations
Education
ITIL foundation v4 -
01.2021
Professional qualification for immediate supervisor work -
01.2021
ITIL foundation v3 -
01.2012
Datanom -
01.2006
Skills
- Microsoft products
- Linux basics
Staff Development
Customer Relations
Operations Management
Client Engagement
Recommendations
I am happy to provide the referrers' information upon request.
Timeline
Group Manager
Kuntien Tiera
08.2021 - 07.2024
Service Desk/Incident Manager
Valtori
05.2017 - 08.2021
Service Desk
DNA Oy
12.2014 - 05.2017
Service Desk/Incident Manager
CGI Suomi Oy
10.2007 - 09.2013
ITIL foundation v4 -
Professional qualification for immediate supervisor work -
ITIL foundation v3 -
Datanom -
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