Jarmo Lahti

• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Effectively coached team members to reach weekly and monthly sales goals.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Built relationships with customers and community to establish long-term business growth.
• Done all operational works for AIR & Sea freight , export and imports
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Logistics consultation for AIR & SEA freight

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Maintained positive vendor relations to build strong partnerships.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Coordinated project planning and execution with team members and team leads.
• Directed planning and budgeting efforts.
• Mentored local personnel on best practices and protocols to maximize productivity.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Recruited, trained, and coached 20-member team to support company growth.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Managed and motivated employees to be productive and engaged in work.

• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Prioritized roadmap in order to achieve product goals and metrics.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Coordinated project planning and execution with team members and team leads.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Directed planning and budgeting efforts.
• Mentored local personnel on best practices and protocols to maximize productivity.
• AIRBORNE EXPRESS AIR FRIEGHT,SEA FREIGHT, EXPRESS AND SALES

• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Developed criteria and application instructions for federal and state public transportation programs.
• Oversaw team of 10 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Integrated warehouse operations with existing and new business processes.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Observed staff to review compliance and safety to minimize losses due to violations or damage.

• Tracked orders and notified customers of status or potential delays.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Implemented systems and procedures for accurate data collection and reporting.
• Implemented and developed supply chain strategies to optimize efficiency.
• Built and established relationships with staff and vendors.
• Created reports to provide insights into logistics operations and performance.
• Negotiated contracts to secure favorable rates and terms.
• Devised routing plans and schedules to facilitate safe and timely delivery of goods.

• Developed and deepened successful partnerships with representatives of diverse shipping companies.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Negotiated with carriers to secure best possible rates for clients and control costs.
• Provided tracking information to enable clients to monitor progress of shipments.
• Arranged delivery or storage of goods at destinations.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
• Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
• Stayed on top of shipment locations and current status to update offices and customers.
• Coordinated shipments, determining timely transport of goods from point of origin to final destination.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Calculated weight, volume or cost of goods to be moved.

• Verified shipments against documents to maintain accuracy.
• Followed requirements and regulations for dangerous goods handling.

• Consistently lifted materials weighing as much as [Number] pounds.
• Helped train new employees in safe practices and warehouse procedures.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Managed warehouse operations and verified proper shipment procedures.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Operated equipment while observing standard safety procedures.
• Drove forklifts, pallet jacks and other equipment to move materials.

MANDATORY MILITARY SERVICE

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 100 pounds.
• Operated equipment while observing standard safety procedures.
• Assisted in receiving, stocking and distribution of merchandise.
• Strapped items down over protective padding to secure throughout transportation.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Maintained clean, orderly work environment free of hazards.
• Streamlined material delivery processes which increased efficiency and reduced downtime.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Assembled pallets and crates for secure transportation of materials.