Jenna Jokela
Kauhajoki
Summary
Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Opetus- Ja Tutkimusavustaja
itä-Suomen yliopisto
Joensuu
1.7.2023 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Conducted primary and secondary research to identify relevant information for project development.
- Created graphs, spreadsheets and presentation slides to help researchers present findings.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Presented experimental findings in presentations with graphs, charts and other visual aids.
- Prepared comprehensive reports summarizing research findings.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Performed literature reviews to ensure accuracy of results.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Assisted with preparing presentation materials before major meetings and reviews.
Dokumentoija
Sulbana Oy
Kauhajoki
06.2015 - 04.2021
- Developed technical documentation for software applications and user guides.
- Reviewed published materials and recommend revisions or changes in scope, format, content and methods.
- Ensured that all documents were written in accordance with established standards.
- Developed and wrote technical documentation for products.
- Analyzed customer feedback data from surveys to identify areas where improvements can be made in the technical documentation process.
- Established consistent and repeatable process for technical documentation within global team.
- Conducted quality assurance reviews on all published materials before release to customers.
- Designed templates for document production processes that meet company standards.
- Collaborated with engineers, developers and customer service representatives to gather detailed information about products.
- Formatted documents using software tools such as Microsoft Word, Adobe FrameMaker, RoboHelp or HTML editors.
- Produced internal and external documents and systems that met project expectations.
- Updated instruction booklets and publications.
- Collaborated with teams on product development and implementations.
- Arranged for publication, printing and distribution of writing.
- Collaborated with engineers, product managers and instructional designers in development of internal and external user manuals.
- Edited existing documents to ensure consistency in style, format and content.
- Selected various graphics to accompany written material.
- Created user documentation for various materials and developed how-to guides and instruction manuals.
- Worked closely with subject matter experts to capture accurate information for end-user documentation.
- Worked with internal team to obtain in-depth understanding of products.
- Analyzed developments in specific fields to determine need for revisions in previously published materials.
- Provided ongoing maintenance of existing documentation by making necessary updates when needed.
- Responded quickly to customer inquiries regarding product features or usage issues.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Translated complex topics into simple language understandable by non-technical readers.
- Wrote detailed manuals for use and maintenance of [Product].
- Compiled product specifications, installation instructions and other related documents.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Kauhajoen Yhteiskoulu
Kauhajoki05-2003
Julkisoikeus (Oikeustiede)
Itä-Suomen Yliopisto
JoensuuSkills
- Flexible and Adaptable
- Remote Office Availability
- Analytical Thinking
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Excellent Communication
- Analytical and Critical Thinking
- Planning
- Attention to Detail
- Problem Resolution
Languages
Finnish
First Language
English
Advanced (C1)
C1
Swedish
Intermediate (B1)
B1
Timeline
Dokumentoija
Sulbana Oy
06.2015 - 04.2021
Opetus- Ja Tutkimusavustaja
itä-Suomen yliopisto
1.7.2023 - Current
Kauhajoen Yhteiskoulu
Julkisoikeus (Oikeustiede)
Itä-Suomen Yliopisto
Similar Profiles
Anni TauriainenAnni Tauriainen
Entrepreneur and Board Member at Suomen Vitamiinikeskus Oy (Ltd)Entrepreneur and Board Member at Suomen Vitamiinikeskus Oy (Ltd)
Stanley EmehStanley Emeh
Construction Worker at Suomen PihapojatConstruction Worker at Suomen Pihapojat
Kare-Petteri RintalaKare-Petteri Rintala
Operations Supervisor at Suomen Hissiurakointi OyOperations Supervisor at Suomen Hissiurakointi Oy