Jenna Shenyer
Helsinki
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
14
14
years of professional experience
Work History
Assistant Bar Manager
Sivukirjasto
12.2021 - Current
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Actively participated in management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
Cafe Manager
Kahvihuone Mieritz Seurasaari
06.2020 - 12.2021
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
Barista Manager
Fazer Café Munkkivuori
03.2014 - 03.2020
- Provided exceptional customer service to drive satisfaction.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Manager
Molly Moon's Homemade Ice Cream
08.2011 - 01.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Blick Art Materials
10.2011 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Childcare Assistant Teacher
Bright Horizons Childcare
05.2010 - 04.2011
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
Master of Arts - Contemporary Design
Aalto University
Helsinki12.2022
Skills
POS System Operation
Organizational ability
Staff Training
Inventory Management
Shift Scheduling
Adobe Creative Suite
Illustration
Design Research
Photography
Presentation Design
Visual Communication
Creative Thinking
Languages
Finnish, English
Native language
Swedish
Intermediate
B1
Timeline
Assistant Bar Manager
Sivukirjasto
12.2021 - Current
Cafe Manager
Kahvihuone Mieritz Seurasaari
06.2020 - 12.2021
Barista Manager
Fazer Café Munkkivuori
03.2014 - 03.2020
Sales Associate
Blick Art Materials
10.2011 - 03.2012
Shift Manager
Molly Moon's Homemade Ice Cream
08.2011 - 01.2013
Childcare Assistant Teacher
Bright Horizons Childcare
05.2010 - 04.2011
Master of Arts - Contemporary Design
Aalto University
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