Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Jessica Galicia

Tampere,Finland

Summary

Highly experienced professional with over 15 years in customer service, 3+ years in manufacturing, and recent managerial experience in the food service industry. Strong knowledge of accounting and bookkeeping, supported by a CPD-certified course in accounting fundamentals. Proven leadership skills, with a positive and flexible work attitude. Fluent in English with excellent communication skills. Bachelor's degrees in Industrial Engineering and Tourism with solid expertise in administration and financial tasks.

Overview

18
18
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification

Work History

Food Service Worker (Part-time)

Scandic Hotels & Nokia Arena
Tampere, Finland
06.2022 - Current
  • Supported restaurant service operations at various hotels and events

Shift Manager

Pulo Tropical Kitchen
Tampere
08.2023 - 05.2024
  • Managed business operations and handled daily financial records

Hotel Receptionist (Internship)

Dream Hostel & Hotel
Tampere
03.2023 - 07.2023
  • Performed reception duties, assisted with guest services, and managed booking systems

Administrator

INDUK Taekwondo Pte. Ltd.
Singapore
02.2016 - 09.2021
  • Provided general administrative support, including handling billing, invoicing, and daily financial records

Customer Service Officer

Toni and Guy Hairdressing
Singapore
01.2007 - 06.2015
  • Delivered exceptional customer service in a high-end salon environment

Education

Bachelor of Science in Industrial Engineering -

University of San Jose-Recoletos
Cebu Phillipines

Bachelor's Degree in Tourism (Receptionist) - undefined

Tampere Vocational College Tredu
08.2022 - 12.2023

Skills

  • Accounting/Financial Administration: Handling invoices, payments, receipts, and daily financial records
  • Customer Service: Over 15 years of professional customer service in various industries
  • Managerial Skills: Staff scheduling, business operations, and problem-solving
  • Administrative Skills: Data input, financial management, clerical duties, and office management
  • Software Proficiency: Microsoft Office, Odoo POS, MEWS, Salon Genius
  • Certifications: Fundamentals of Accounting & Introduction to Bookkeeping (Alison, CPD Certified)

Certification

Fundamentals of Accounting & Bookkeeping (Alison, CPD Certified)

Custom

Available upon request

Timeline

Shift Manager

Pulo Tropical Kitchen
08.2023 - 05.2024

Hotel Receptionist (Internship)

Dream Hostel & Hotel
03.2023 - 07.2023

Bachelor's Degree in Tourism (Receptionist) - undefined

Tampere Vocational College Tredu
08.2022 - 12.2023

Food Service Worker (Part-time)

Scandic Hotels & Nokia Arena
06.2022 - Current

Administrator

INDUK Taekwondo Pte. Ltd.
02.2016 - 09.2021

Customer Service Officer

Toni and Guy Hairdressing
01.2007 - 06.2015
Fundamentals of Accounting & Bookkeeping (Alison, CPD Certified)

Bachelor of Science in Industrial Engineering -

University of San Jose-Recoletos
Jessica Galicia